Principal Business Consultant, AI
Ladders · United States
- Hybrid
- Full-time
- $150,000 / year
- United States
Tailored resume — keyword-matched to this role.
Hiring manager — we find who's hiring.
Intro email — drafted to reach them directly.
Job highlights
- Lead AI and data consulting projects.
- Consult clients on self-service and AI solutions.
- Improve business processes and software adoption.
- Build senior stakeholder relationships effectively.
- Drive operational improvements with data insights.
About the role
Principal Business Consultant AI
For our client, we are seeking a Principal Business Consultant AI to join the team of a leader in the Enterprise Technology space. This role will lead work at the intersection of data, AI-enabled capabilities, and scalable technology delivery. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a technology-driven environment.
Location
Remote - US based candidates only, no visa sponsorship available
Compensation
$120,000 – $150,000 annually
Responsibilities
- Lead consulting projects to enhance business processes and improve software adoption
- Consult with clients to assess their business and technical needs for self-service and AI solutions
- Provide recommendations for best practices in implementing self-service and AI software
- Collaborate with product development for feedback based on client experiences
- Build and manage senior stakeholder relationships, ensuring their engagement in projects
- Act as the primary guide for application and data consultants in consulting engagements
- Analyze client data to pinpoint opportunities for operational improvements
Qualifications
- Minimum 5 years experience in self-service or AI software domains
- Degree in Business, Information Technology, or related field preferred
- Experience with contact center enterprise software; expertise in digital/unassisted self-service channels
- Knowledge management expertise and familiarity with generative AI in customer service preferred
- Strong ability to engage with senior executive audiences and stakeholders effectively
- Proven history of leading project teams and driving operational performance improvements
- Excellent verbal and written communication skills
Benefits
- Opportunity to work in a cutting-edge AI Center of Excellence
- Engagement in varied consulting projects across multiple industries
- Ability to influence cross-functional teams without formal authority
- Build long-term relationships as a trusted advisor to clients
- Involvement in enhancing customer success and operational impact
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.
Key skills/competency
- AI Consulting
- Business Process Improvement
- Software Adoption
- Self-Service Solutions
- Generative AI
- Customer Service AI
- Stakeholder Management
- Data Analysis
- Project Leadership
- Technology Solutions
Skills & topics
- AI Consultant
- Business Consultant
- Principal Consultant
- Enterprise Technology
- AI
- Self-Service
- Generative AI
- Customer Service
- Consulting
- Remote
How to get hired
- Tailor your resume: Highlight AI, self-service, and consulting experience.
- Showcase leadership: Emphasize project team leadership and stakeholder management.
- Demonstrate impact: Quantify achievements in process improvement and software adoption.
- Prepare for interviews: Be ready to discuss AI solutions and client needs.
- Research the client: Understand their enterprise technology and AI focus.
Technical preparation
Master AI concepts and applications.,Understand self-service and contact center software.,Familiarize with generative AI in customer service.,Practice analyzing client data for improvements.
Behavioral questions
Describe leading complex consulting projects.,How do you manage senior stakeholder expectations?,Tell me about a time you improved operations.,How do you foster software adoption with clients?
Frequently asked questions
- What is the primary focus of the Principal Business Consultant AI role at Ladders?
- The Principal Business Consultant AI role at Ladders focuses on leading projects at the intersection of data, AI-enabled capabilities, and scalable technology delivery, helping clients enhance business processes and improve software adoption.
- What kind of clients will I work with as a Principal Business Consultant AI for Ladders?
- You will work with clients in the Enterprise Technology space, focusing on companies that are leaders in their industry. The role involves consulting across multiple industries as part of varied projects.
- Is this a remote position, and are there any location restrictions for the Principal Business Consultant AI role?
- Yes, this is a remote position. However, it is restricted to US-based candidates only, and visa sponsorship is not available.
- What are the key qualifications for the Principal Business Consultant AI position at Ladders?
- Key qualifications include a minimum of 5 years of experience in self-service or AI software domains, experience with contact center enterprise software, knowledge management expertise, and familiarity with generative AI in customer service. Strong stakeholder engagement and project leadership skills are also essential.
- Does Ladders offer visa sponsorship for the Principal Business Consultant AI role?
- No, visa sponsorship is not available for this position.
- What is the compensation range for the Principal Business Consultant AI role?
- The compensation for this role is between $120,000 and $150,000 annually.
- What is the significance of the 'AI Center of Excellence' mentioned in the benefits for the Principal Business Consultant AI role?
- Working in a cutting-edge AI Center of Excellence means you'll be at the forefront of AI innovation, collaborating with experts and contributing to advanced AI solutions for clients.
- How important is stakeholder management for a Principal Business Consultant AI at Ladders?
- Stakeholder management is crucial. The role requires building and managing senior stakeholder relationships, ensuring their engagement, and acting as a trusted advisor to clients.