Director - Client Delivery
Ladders
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
Director - Client Delivery
Ladders is seeking a Director - Client Delivery for their client, a leader in the Technical Services space. This remote, US-based role offers a compensation range of $147,000 – $245,000 annually. You’ll play a key role delivering outcomes for customers and stakeholders in the Technical Services space. You’ll collaborate cross-functionally and take ownership of priorities. This role offers significant visibility, growth, and impact.
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.
Responsibilities
- Lead and oversee client engagement strategies to align with business goals
- Implement governance models to ensure client satisfaction and project success
- Support team members in developing and delivering client solutions
- Coach the Client Delivery team to navigate portfolio challenges and enhance performance
- Collaborate with Sales in executing strategic account roadmaps and driving revenue growth
Qualifications
- 5-7 years of leadership experience in client engagement or consulting environments
- Deep understanding of digital transformation strategies and relevant industry knowledge
- Exceptional communication, negotiation, and relationship-building skills
- Proven ability to influence executive decision-makers and collaborate across teams
- Track record of achieving financial targets and contributing to business growth
Benefits
- Participation in a Bonus Plan
- Comprehensive Medical, Dental, and Vision Coverage
- Life Insurance and Disability Programs
- Retirement Savings Plan with Company Match
- Paid Time Off and Flexible Work Arrangements including Remote Work
Key skills/competency
- Client Engagement
- Leadership
- Digital Transformation
- Stakeholder Management
- Project Success
- Negotiation
- Relationship Building
- Revenue Growth
- Team Coaching
- Strategic Planning
How to Get Hired at Ladders
- Research the client company's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume and cover letter to highlight leadership, client delivery, and technical services experience.
- Showcase digital transformation expertise: Emphasize your understanding of digital transformation strategies and their impact.
- Prepare for leadership questions: Be ready to discuss team coaching, stakeholder management, and revenue growth achievements.
- Demonstrate influence and collaboration: Provide examples of influencing executives and cross-functional team collaboration.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background