AI Workflow & Automation Senior Manager, People Operations
Ladders · United States
- Hybrid
- Full-time
- $150,000 / year
- United States
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Job highlights
- Lead AI and workflow automation for People Operations.
- Design and implement digital HR processes.
- Improve employee and manager experiences.
- Analyze metrics for automation success.
- Collaborate with HR, tech, and business teams.
About the role
About the Role
Our client, a leader in the Media space, is seeking an AI Workflow & Automation Senior Manager for their People Operations team. This role is pivotal in leading HR service delivery with a focus on consistent operations, employee support, and scalable people processes. You will collaborate across HR, technology, operations, and business stakeholders to enhance workflows, elevate service quality, and drive data-informed decision-making. This is a unique opportunity to modernize core HR processes while significantly improving the employee and manager experience within a dynamic Media environment.
Responsibilities
- Define and maintain the AI and workflow automation roadmap for People Operations.
- Lead discovery sessions to design future-state digital workflows, including onboarding and offboarding processes.
- Configure and deploy AI solutions and digital assistants in collaboration with technology and IT teams.
- Monitor performance metrics and refine workflows based on insights and analytics.
- Collaborate on defining metrics to track automation success and its business impact.
- Ensure adherence to governance principles and document key decision processes within workflows.
- Create and execute change management plans for new workflows, incorporating stakeholder training.
Qualifications
- 6+ years of experience in HR operations, HR technology, process design, or intelligent automation.
- Hands-on experience with workflow design in HCM or automation platforms such as Workday or UiPath.
- Proven ability to map complex business processes into clear requirements and decision logic.
- Strong analytical skills with a focus on metrics-driven decision-making.
- Excellent communication skills for engaging effectively with both technical and non-technical stakeholders.
- Demonstrated ability to deliver impactful cross-functional projects.
Benefits
- Comprehensive health care coverage.
- Retirement benefits, including a 401(k) plan.
- Generous vacation and paid time off policies.
- Ample opportunities for professional growth and development.
- Access to short- and long-term incentive programs.
Equal Opportunity Employer
Our client is an equal opportunity employer. We encourage you to apply even if you do not meet every qualification; your unique background could be exactly what this team needs.
Key skills/competency
- AI Workflow & Automation Senior Manager
- People Operations
- HR Operations
- HR Technology
- Process Design
- Intelligent Automation
- Workflow Automation
- HCM Platforms
- Workday
- UiPath
Skills & topics
- AI Workflow Automation
- People Operations
- HR Operations
- HR Technology
- Process Design
- Intelligent Automation
- Workday
- UiPath
- Media Industry
- Remote Job
- Senior Manager
- US Based
How to get hired
- Customize your resume: Highlight experience in HR operations, automation platforms (Workday, UiPath), and cross-functional project delivery.
- Showcase analytical skills: Emphasize your ability to use metrics for decision-making and process improvement.
- Demonstrate communication prowess: Prepare examples of engaging technical and non-technical stakeholders effectively.
- Understand the media industry: Show awareness of the unique HR challenges and opportunities in a media environment.
- Express interest in AI: Articulate your vision for AI and automation in modernizing HR functions.
Technical preparation
Master workflow design in HCM/automation platforms.,Practice mapping complex business processes.,Prepare to configure and deploy AI solutions.,Study performance metrics for automation.
Behavioral questions
Describe a complex HR process you automated.,How do you manage change with new technology?,How do you balance stakeholder needs?,Discuss a data-driven decision you made.
Frequently asked questions
- What is the primary focus of the AI Workflow & Automation Senior Manager role at Ladders?
- The AI Workflow & Automation Senior Manager at Ladders will lead the strategy and implementation of AI and workflow automation initiatives within the People Operations department, focusing on enhancing HR service delivery, optimizing processes, and improving employee experiences in the media industry.
- What are the key technologies used for workflow automation in this role?
- This role requires hands-on experience with workflow design in HCM or automation platforms such as Workday or UiPath. You will configure and deploy AI solutions and digital assistants, leveraging these and similar technologies.
- Is this role remote, and are there any location restrictions?
- Yes, this position is fully remote. However, it is restricted to US-based candidates only. Visa sponsorship is not available for this role.
- What level of experience is required for the AI Workflow & Automation Senior Manager position?
- The ideal candidate will have 6+ years of experience in HR operations, HR technology, process design, or intelligent automation. Experience in leading cross-functional projects is also crucial.
- How does Ladders approach employee development for this role?
- Ladders offers opportunities for professional growth and development, ensuring that employees can expand their skills and advance their careers within the company. This includes access to incentives and continuous learning.
- What makes this role unique in the media industry?
- This role offers the chance to modernize core HR processes within a leading media company, directly impacting employee and manager experiences and driving efficiency through cutting-edge AI and automation technologies.