Manager, Hospitality Operations & Production

Manager, Hospitality Operations & Production

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles. Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.

About the Role

The LA28 Commercial Hospitality team is leading a modernized approach to Olympic and Paralympic hospitality, providing unparalleled access to once-in-a-lifetime experiences for stakeholders and fans. In partnership with On Location, LA28’s Official Hospitality Provider, the team is responsible for delivering a commercial hospitality strategy that aligns operational excellence with revenue objectives.

Reporting to the Senior Manager, Hospitality Operations & Event Production, the Manager, Hospitality Operations & Production will oversee venue-specific hospitality production within Olympic and Paralympic venues. This position will be responsible for executing key production and delivery components of in-venue hospitality (IVH), including oversight of hospitality builds, vendor coordination, budget management, and onsite delivery support. Serving as a critical liaison, the Manager will align On Location’s hospitality delivery plans with LA28’s internal functional areas, including Venue Infrastructure, Event Venue Management, Security, Procurement, and other key stakeholders. The role requires strong cross-functional collaboration, project management, budget ownership, and experience delivering complex venue environments and live event execution.

Key Responsibilities

• Coordinate internal and external stakeholders to identify risks, resolve constraints, and drive decisions that enable venue delivery.
• Partner with On Location to validate venue-based hospitality delivery plans, ensuring they are executable within venue constraints and operational requirements.
• Liaise with Event Venue Management (EVM) and Venue Infrastructure (VNI) teams to integrate hospitality space planning with venue operations and venue delivery requirements.
• Oversee the production process for venues requiring temporary hospitality builds, ensuring scope is defined, decisions are documented, and delivery is aligned to venue requirements.
• Drive alignment with Procurement and Venue Infrastructure teams on cost responsibility and what is included within LA28-delivered scope vs. partner delivered scope.
• Coordinate with On Location and internal partners to support required approvals and enable clear handoffs between design development, procurement, and venue delivery.
• Develop and implement contingency plans to manage onsite challenges and venue constraints impacting hospitality operations.
• Facilitate real-time decision-making during the Games to address challenges efficiently and effectively.
• Own operational plans for a set of venues within the Hospitality scope, documenting end-to-end plans for seamless execution in partnership with On Location.
• Provide regular production updates, reporting, and key deliverables to senior leadership and relevant stakeholders.
• Maintain accurate documentation and trackers to support budget visibility, cost responsibility clarity, and cross-functional alignment.

Background & Requirements

• Minimum 5+ years of experience in event production, venue delivery, or hospitality production, preferably in the sports, tech, or live event industry.
• Strong understanding of venue delivery environments, cross-functional dependencies, and vendor/partner coordination.
• Proven ability to manage budgets, track spend, and drive alignment across cost responsibility and procurement requirements.
• Proven ability to lead complex programs, managing multiple stakeholders, and shifting priorities.
• Excellent leadership and communication skills with the ability to coordinate cross-functional teams and external partners.
• Detail-oriented with strong problem-solving abilities and the capability to adapt in a fast-paced, high-pressure environment.

Expectations

• Proficiency presenting to internal and external audiences, including the ability to deliver clear, confident updates and recommendations.
• Strong deck compilation skills, with experience building polished presentations that effectively summarize decisions, risks, and key outcomes for leadership and cross-functional partners.
• Demonstrated ability to influence without direct authority, driving alignment and forward progress across complex stakeholder groups.
• Effective relationship-building skills, with a track record of developing trust and productive partnerships across internal teams and external partners.

Education

• Bachelor’s Degree in Event Management, Hospitality, Business, or a related field required, or equivalent work experience.

Physical Requirements and Working Conditions

• Majority of work may be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment.
• Visits to event venues and hospitality spaces may be necessary, involving physical inspections and coordination with venue staff.
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.
• Ability to work on-site in an open office environment, based in Los Angeles, CA
• Meeting tight deadlines and handling multiple tasks simultaneously.
• Ability to maintain focus and attention to detail during extended periods of analysis and strategic planning.

Key skills/competency

• Event Production
• Venue Operations
• Hospitality Management
• Budget Management
• Vendor Coordination
• Project Management
• Stakeholder Engagement
• Cross-functional Collaboration
• Live Event Execution
• Risk Management