Answers Portal Host - Ticketing
@ LA Clippers

Inglewood, CA
$40,000
On Site
Part Time
Posted 22 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXX****** @nba.com
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Job Details

About the Role

The Answers Portal Host - Ticketing role at LA Clippers plays a meaningful part on our event day team. You will assist fans and guests with ticketing needs while providing technology support via the Ticketmaster platform.

What You Will Do

  • Troubleshoot ticketing issues and assist with account lookup/creation.
  • Ensure ticket integrity with accurate troubleshooting procedures.
  • Communicate openly and professionally with guests and staff.
  • Assist with downloading, signing up, and using the Intuit Dome App.
  • Provide general arena information including event details and parking.
  • Use technology and company equipment to support ticketing tasks.

Your Background, Skills And Qualifications

Some experience in Ticketing Operations, knowledge of Ticketmaster, excellent communication and customer service skills, and a willingness to learn in a fast-paced environment are required. Experience in retail, live event ticketing, or customer service is a plus.

Compensation, Benefits & Perks

  • Hourly rate of $20, increasing to $22 after probation.
  • Holiday pay and flexible event-based hours.
  • Staff meals, retail discounts, paid training, free parking.
  • Eligible for monthly recognition program.

Physical and Environmental Requirements

Able to lift up to 40 pounds, stand or sit for long periods, and work both indoors and outdoors in various weather conditions.

About Intuit Dome

Intuit Dome, the new home of the LA Clippers in Inglewood, CA, opened in August 2024. It hosts numerous events including concerts and high profile sports events. Future events include the 2026 NBA All-Star game and 2028 Olympic basketball.

Key skills/competency

  • Ticketing
  • Customer Service
  • Troubleshooting
  • Communication
  • Technology Support
  • Account Management
  • Event Operations
  • Ticketmaster
  • App Support
  • Problem Solving
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How to Get Hired at LA Clippers

🎯 Tips for Getting Hired

  • Customize your resume: Highlight ticketing and customer service skills.
  • Showcase your experience: Detail any Ticketmaster or event roles.
  • Prepare for interviews: Emphasize troubleshooting and communication.
  • Research LA Clippers: Understand their events and work culture.

📝 Interview Preparation Advice

Technical Preparation

Review Ticketmaster platform basics.
Practice troubleshooting through simulations.
Familiarize with event ticketing software.
Learn basic digital equipment operations.

Behavioral Questions

Describe a time solving customer issues.
Explain handling stressful event situations.
Discuss teamwork under fast-paced conditions.
Share experience in adapting to change.

Frequently Asked Questions