Computer Operator
Kyndryl
Job Overview
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Job Description
About Kyndryl
At Kyndryl, we design, build, manage and modernize mission-critical technology systems. We continually drive innovation and inclusivity, building an equitable work environment for all.
The Role
The Computer Operator is responsible for executing changes, handling and resolving incidents, monitoring system health, performance, failures, and availability. You will work on a 24x7 support schedule, including any shift, weekends, and holidays, ensuring effective incident management and communication.
Key Responsibilities
- Resolve client issues via Service Now ticketing using knowledge base articles.
- Monitor and report on system health, performance, and failures.
- Detect abnormalities in resource utilization and potential issues.
- Alert teams through infrastructure and system monitoring tools.
- Perform Router refresh, installs, and Circuit migrations as required.
What You Can Expect
Collaborate with cross-functional teams, engage in career development, and work with state-of-the-art resources. Enjoy benefits including medical, dental, retirement, and annual bonuses along with a dynamic, diverse work culture.
Qualifications
Required: At least 2 years’ operations experience, hands-on Windows and Office skills, strong troubleshooting and customer service skills, AWS for 24x7 support, and basic network knowledge.
Preferred: Experience with incident, problem, and change processes using various IT management tools.
Compensation
For Boulder, Colorado: $53,160 to $95,640 annually, plus bonus and benefits.
Key skills/competency
- Incident Management
- System Monitoring
- Service Now
- Troubleshooting
- Customer Service
- Network Fundamentals
- Change Management
- Process Improvement
- Technical Support
- Collaboration
How to Get Hired at Kyndryl
- Customize your resume: Tailor it with relevant computer operations skills.
- Highlight technical experience: Emphasize IT monitoring and incident resolution.
- Research Kyndryl: Learn about their mission and technology systems.
- Prepare for shift work: Demonstrate flexibility for 24x7 support.
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