Computer Operator

@ Kyndryl

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward, building a more equitable, inclusive world for our employees, customers and communities.

The Role

The Computer Operator role in Boulder, Colorado, is full-time and onsite. The candidate will work a 24x7 support schedule including any shift, weekends, and holidays. The primary responsibilities include handling and resolving incidents, monitoring, tracking, and reporting on system health, performance, failures, and availability.

Key Responsibilities

• Resolve client issues via ServiceNow ticketing using knowledge base articles.
• Monitor, track, and report on system health, performance, and failures.
• Detect abnormalities indicating potential performance issues or misconfigurations.
• Create and improve monitoring and alerting systems to minimize incident impact.
• Use real-time dashboards to assess system availability, uptime, and capacity.
• Communicate system status to product teams when non-green statuses occur.

Your Future at Kyndryl

This role offers a chance to work with cross-functional teams, explore automation, drive critical systems, and deliver top-notch service. Kyndryl supports growth paths and comprehensive benefits including medical, dental, retirement, paid leave, and bonus programs. Note that vaccination policies may apply if working at client sites.

Who You Are

Candidates should have at least 2 years in an operations environment and hands-on experience with Windows and Office products. Excellent customer relations and independent troubleshooting abilities are required along with flexibility to work alternate shifts.

Preferred Skills & Technologies

• Knowledge of Incident, Problem, and Change processes.
• Experience with tools like ACES, Ansible, BMC TrueSight, Splunk, VMware, Jira, Grafana, GitLab, and others.

Education & Compensation

A high school education is required while college education is preferred. Compensation for Colorado ranges from $53,160 to $95,640 with eligibility for discretionary annual bonus and comprehensive benefits.

Equal Opportunity

Kyndryl is committed to diversity and equal opportunity. All qualified applicants will be considered without regard to any protected characteristic.

Key skills/competency

• Computer Operator
• Incident Resolution
• System Monitoring
• Performance Reporting
• Troubleshooting
• ServiceNow
• Windows
• Office Suite
• 24x7 Support
• Customer Communication