Associate Director, Human/AI Creative Technologist
Kyndryl · Dallas, TX
- On site
- Full-time
- $273,000 / year
- Dallas, TX
Job highlights
- Lead Human/AI creative technology initiatives globally.
- Combine technical expertise with human-centered design.
- Drive innovation with emerging technologies like AI.
- Collaborate with diverse, cross-disciplinary teams.
- Develop impactful solutions for critical systems.
About the role
About Kyndryl
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The Role
As the Associate Director, Human/AI Creative Technologist at Kyndryl, we’re seeking creative, curious, empathic systems thinkers who want to tackle complex problems with some of the best technical colleagues in the world. You'll be a part of Kyndryl Vital, which is a global network of designers, engineers, writers, researchers, and strategists. We are bound together by a desire to help our customers make sense of complexity and co-create intelligent and adaptive experience ecosystems that resonate with their users and transform their businesses. You’ll be responsible for driving strategic initiatives and creating impactful experiences for the world’s critical systems. You will combine technical expertise with human-centered design to prototype and implement innovative solutions. Creative technologists blend expertise in code, hardware, and emerging technologies to bring ideas to life. This Role is based in our Dallas, TX office. Candidates must reside in the area or be willing to move there.Responsibilities
- Human-Centered Design: Guide large teams in user-centered practices and ensure complex, multi-touchpoint solutions address fundamental user needs. Create or approve user experience guidelines and frameworks.
- Cross-disciplinary Collaboration: Lead cross-disciplinary teams, collaborating with engineering and other departments. Resolve conflicts by refocusing teams on common goals.
- Innovation: Be a thought leader in applying emerging technology to solve design and business problems. Anticipate relevant technologies and trends (e.g., agentic AI, edge computing, blockchain) for strategic planning. Foster a culture of continuous innovation.
- Rapid Prototyping: Utilize deep knowledge of prototyping at scale. Set expectations and processes for efficient team prototyping and ensure rapid experimentation validates assumptions.
- Human-in-the-Loop Patterns: Design interaction patterns for approvals, escalation, rollbacks, and exception handling to ensure safe agent actions and user control.
- Feasibility Analysis: Assess technical, operational, and financial feasibility for clients. Guide teams toward innovative yet realistic solutions.
- Storytelling: Craft vision narratives, white papers, or executive presentations that frame innovative concepts in terms of business value and strategic necessity.
- AI and Data Ethics: Establish guidelines for ethical AI and data usage. Vet solutions for ethical implications and mitigate risks related to bias, privacy, and security.
- Tool Ecosystem Strategy: Define cross-team standards for agent tool ecosystems (API patterns, permission models, audit evidence needs) for safe, scalable AI engineer tool building and reuse.
- Front-End Platform Enablement: Influence reusable UI patterns and reference implementations for agentic experiences (design system alignment, interaction standards, observability touchpoints).
- Practice Standards: Establish evaluation standards and reusable QA patterns for agentic engagements.
- Experience Observability Standards: Define logging and measurement requirements for agentic experiences to manage quality across programs.
Your Future at Kyndryl
Every position at Kyndryl offers growth opportunities, from Junior Administrator to Architect. We offer unique training and upskilling programs, hands-on experience, and certification opportunities across major platforms. Kyndryl works with customers in diverse industries, allowing you to broaden your knowledge or specialize. Kyndryl does not require employees to be fully vaccinated against COVID-19, but client requirements may apply. Accommodations for medical or religious reasons can be requested.Who You Are
You are skilled, possess the required experience, and have a growth mindset, keen to drive personal and professional development. You are customer-focused and inclusive in your work.Preferred Professional And Technical Expertise
- 10+ years in experience design, creative technology, or innovation roles, with leadership experience.
- Experience in multiple industries or deep focus in one.
- Proven track record of delivering large-scale design and technology programs in enterprise environments.
- Experience in consulting or agency leadership, including account growth or business development.
- Strong familiarity with IT governance, security standards, and system integration.
- Experience building or scaling a team or practice.
- Hands-on background in technology (software development, data science) is a plus.
- Collaboration with Open-Source Agent Stacks.
Required Education
Bachelor’s Degree in a relevant field (or equivalent demonstrable portfolio of work).Preferred Education
Advanced degree or certification in design, HCI, computer science, or related is a plus.Compensation and Benefits
The compensation range for this position in the US is $143,640 to $273,000 annually, based on a full-time schedule. Actual compensation may vary by geography, skills, and experience. Part-time roles will be adjusted. This position is eligible for Kyndryl's discretionary annual bonus program and a comprehensive benefits package including medical, dental, disability, retirement, paid leave, and paid time off.Key skills/competency
Human-Centered Design, AI, Creative Technology, Cross-disciplinary Collaboration, Innovation, Rapid Prototyping, Human-in-the-Loop Patterns, Feasibility Analysis, Storytelling, AI and Data Ethics, Tool Ecosystem Strategy, Front-End Platform Enablement, Practice Standards, Experience Observability Standards.Skills & topics
- Associate Director
- Human/AI
- Creative Technologist
- Kyndryl
- Dallas
- Human-Centered Design
- AI
- Innovation
- Technology
- Creative Technology
- Design
- Prototyping
- Systems Thinker
- Leadership
- Experience Design
- Emerging Technology
- Strategic Initiatives
- Cross-disciplinary Collaboration
- Enterprise Solutions
- Full-time
How to get hired
- Tailor your resume: Highlight experience in creative technology, AI, and human-centered design, aligning with Kyndryl's focus on innovation and critical systems.
- Showcase leadership: Emphasize your ability to lead cross-disciplinary teams and drive strategic initiatives in your application.
- Demonstrate technical breadth: Detail your experience with prototyping, emerging technologies, and enterprise-level solutions.
- Network for referrals: Leverage employee referrals by connecting with Kyndryl employees on LinkedIn and noting their referral email during application.
- Prepare for interviews: Be ready to discuss your approach to innovation, ethical AI, and complex problem-solving in a client-centric environment.
Technical preparation
Deepen knowledge of AI and emerging technologies.,Master rapid prototyping tools and methodologies.,Understand enterprise-level design and integration.,Study ethical AI frameworks and data governance.
Behavioral questions
Describe leading complex, cross-disciplinary teams.,How do you foster innovation within a team?,Provide an example of solving a complex problem.,How do you balance innovation with feasibility?
Frequently asked questions
- What is the career growth potential at Kyndryl for an Associate Director, Human/AI Creative Technologist?
- Kyndryl offers extensive career growth opportunities, allowing progression from roles like Associate Director to Architect. They provide hands-on experience, upskilling programs, and certifications across major platforms, enabling specialization or broad knowledge across various industries.
- What are the primary responsibilities of the Associate Director, Human/AI Creative Technologist at Kyndryl?
- The Associate Director will drive strategic initiatives, create impactful experiences using human-centered design and AI, lead cross-disciplinary teams, and innovate with emerging technologies. Responsibilities also include rapid prototyping, feasibility analysis, and establishing ethical AI guidelines.
- How does Kyndryl foster innovation and continuous learning for its employees?
- Kyndryl encourages innovation through initiatives like innovation sprints and research. They invest heavily in employee learning with access to top industry certifications and programs, fostering a culture of continuous development and knowledge sharing.
- What is Kyndryl's stance on diversity and inclusion for the Associate Director role?
- Kyndryl is committed to diversity and inclusion, welcoming individuals from all cultures, backgrounds, and experiences. Their Kyndryl Inclusion Networks and equitable culture initiatives ensure that all employees can bring their whole selves to work.
- What is the expected salary range for the Associate Director, Human/AI Creative Technologist at Kyndryl?
- The estimated annual salary range for this position in the US is between $143,640 and $273,000, depending on factors like location, skills, and experience. Compensation adjustments are made for part-time roles.
- Does Kyndryl require COVID-19 vaccination for this Associate Director role?
- Kyndryl does not currently require employees to be fully vaccinated against COVID-19. However, vaccination may be required to work at client, customer, or partner locations, with accommodations available for medical or religious reasons.
- What are the key technical skills required for the Human/AI Creative Technologist position?
- Key technical skills include expertise in creative technology, human-centered design, AI, rapid prototyping, and understanding enterprise requirements. Familiarity with open-source agent stacks and front-end platform enablement is also beneficial.