IT Support Systems Engineer
Kunai, part of the PwC Network
Job Overview
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Job Description
Overview
Kunai builds full-stack technology solutions for banks, credit and payment networks, infrastructure providers, and their customers. At Kunai, we help our clients modernize, capitalize on emerging trends, and evolve their business for the coming decades. We are looking for a hands-on IT Support Systems Engineer to join our team as a full-time employee supporting client environments.
Role Summary
This role blends traditional IT support with modern device management, automation, and security best practices. You will work closely with stakeholders to migrate and manage endpoints, improve onboarding workflows, and elevate day-to-day IT operations.
What You’ll Do
- Serve as the primary contact for tier-1 and tier-2 IT support.
- Manage and prioritize tickets in Jira Service Management.
- Support endpoint deployment and device management on macOS and Windows using Kandji and Microsoft Intune.
- Lead the migration of PCs to Intune and establish secure configuration standards.
- Implement zero-touch provisioning strategies for new devices.
- Administer onboarding and offboarding workflows ensuring secure access management.
- Support identity and access management with Okta integrations and workflow automation.
- Identify opportunities to streamline IT operations with automation and AI-driven tooling.
- Collaborate with cross-functional partners for compliance, documentation, and consistent operations.
What You Bring
- Strong experience with macOS and Windows environments and device management platforms.
- Hands-on administration experience with productivity and collaboration platforms such as Okta, Google Workspace, Slack, Zoom, Jira, Confluence, or 1Password.
- Working knowledge of SOC II compliance principles and security best practices.
- Experience with Jira Service Management or comparable ticketing systems.
- Strong troubleshooting and analytical skills with a proactive, solution-oriented mindset.
- Excellent communication and customer service skills.
- Ability to leverage AI tools for efficiency, documentation, and workflow management.
Bonus Experience
- Direct experience migrating PCs to Microsoft Intune.
- Experience with Okta Workflows or scripting automation.
- Experience in supporting distributed or remote-first organizations.
- Familiarity with SOC II environments and audit readiness.
Why This Role Matters
This position is critical for building secure, scalable IT foundations for client environments. Your work will impact endpoint security, onboarding efficiency, and operational reliability. As part of a consulting organization, you will gain exposure to diverse environments and modern IT practices.
Company Culture & Benefits
Kunai is proud of its 20-year legacy built on collaboration, creativity, and continuous learning. The company offers competitive compensation, professional development, and flexible work arrangements designed to help employees thrive.
Key skills/competency
Kundai, IT Support, Systems Engineer, Endpoint, Automation, Security, Jira, Intune, Kandji, Okta
How to Get Hired at Kunai, part of the PwC Network
- Customize your resume: Highlight IT support and endpoint skills.
- Focus on keywords: Include Kandji, Intune, Jira, Okta.
- Research Kunai: Understand their fintech and tech solutions.
- Prepare for technical questions: Review endpoint migration and automation examples.
- Showcase soft skills: Emphasize problem solving and communication.
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