Bakery Lead Clerk

About the Role: Bakery Lead Clerk

As a Bakery Lead Clerk at Kroger, you will play a crucial role in supporting the department manager and ensuring the successful operation of the bakery department. This includes mastering Standard Operating Procedures (SOPs) related to merchandising, order guides, scheduling, profit contribution, people development, and customer service. You will embody Kroger's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities

• Encourage teamwork through cooperative interactions with co-workers.
• Welcome, serve, and assist customers to provide excellent customer service.
• Ensure proper staffing to address service levels and efficient utilization of labor.
• Operate equipment (e.g., knives, box cutter, and pricing gun) according to company guidelines.
• Effectively communicate with customers and respond to questions and requests in a timely manner.
• Ensure opening/closing procedures are followed according to standard operating procedures (SOPs).
• Assure storage and code dating SOPs are adhered to for all products.
• Ensure all price changes and in-store transfers occur in a timely fashion in the department manager’s absence.
• Ensure the removal and disposal of unsellable product from the department.
• Follow all merchandising guidelines, including display models, signage, and product packaging.
• Monitor the temperature and placement of products in coolers and freezers to maintain freshness.
• Oversee product portion control to ensure SOPs are met.
• Ensure all receiving procedures are adhered to appropriately in the department manager’s absence.
• Proof, bake, glaze, top, and thaw product in accordance with SOPs.
• Perform stocking duties, ensuring correct placement of stock and refilling of product.
• Follow all company and department policies and SOPs.
• Comply with and reinforce all food safety, sanitation, and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
• Maintain ability to work all shifts and flexibility to relocate to another store location.

Physical Demands

Physical demands include, but are not limited to, frequently walking on wet surfaces, standing, turning, kneeling, reaching, squatting, stooping/bending, lifting and carrying objects 5 to 80 lbs. and pushing/pulling objects 200 to 2,000 lbs. exposure to hot/cold temperatures. Occasionally crawl, climb ladders and walking on uneven ground. Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Qualifications

• High school diploma or general education degree.
• 1+ years’ retail experience or an equivalent combination of education and experience.
• Effective interpersonal and customer service skills.
• Friendly, approachable, and outgoing demeanor/team player.
• Sound judgment/decision-making skills.
• Strong math skills (e.g., calculate discounts, proportions, percentages).
• Basic algebra and geometry skills (e.g., calculate circumferences, volume).
• Ability to read/interpret documents (e.g., training manuals).
• Good oral and written communication skills.
• Ability to speak effectively to groups of customers/employees.

About Kroger

Based in Illinois, Mariano’s merged with The Kroger Company in 2015. Today, we’re proudly serving Mariano’s customers in over 40 stores throughout the Chicago Metro area. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Mariano’s family!

Benefits and Perks

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial, and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!

Key skills/competency

• Customer Service Excellence
• Retail Operations Management
• Bakery Production
• Food Safety & Sanitation
• Inventory Control
• Team Leadership Support
• Merchandising & Display
• SOP Adherence
• Problem Solving
• Time Management