Exchange/Platform Operations Manager

Building the Future of Crypto at Kraken

Kraken is a mission-focused company rooted in crypto values, dedicated to accelerating the global adoption of crypto for financial freedom and inclusion. As a Krakenite, you'll join a world-class team with deep crypto conviction, building premium crypto products for experienced traders, institutions, and newcomers. Kraken is committed to industry-leading security, education, and world-class client support across its product suite, including Kraken Pro, Desktop, Wallet, and Kraken Futures.

Operating as a fully remote company, Kraken boasts a diverse team across 70+ countries, speaking over 50 languages. Before applying, familiarize yourself with the Kraken Culture page and the Kraken app to understand their values and product offerings.

About the Exchange Operations Team

Kraken maintains over a dozen products available 24/7 globally, covering basic financial operations like deposits and withdrawals, as well as advanced features such as staking, spot trading, instant buy/sell, margin, futures, and an NFT marketplace. The Exchange Operations team serves as the day-to-day operators for these products and services, ensuring system stability and functionality.

This high-energy team is prepared to address platform issues whenever they arise, as the crypto market operates 24/7. Their work might involve updating margin system parameters in response to market volatility or resolving client issues efficiently.

The Opportunity: Exchange/Platform Operations Manager

As an Exchange/Platform Operations Manager, you will play a critical role in ensuring the smooth and reliable operation of Kraken's diverse trading platforms. This includes:

• Managing a team focused on system stability and day-to-day operations for Spot, Margin, and Derivatives markets.
• Implementing and defining robust processes and practices across all Kraken products.
• Collaborating with cross-functional teams (Product, Engineering, Compliance, Finance, Client Support) to drive innovation, automation, and auditability in trading operations.
• Utilizing technology developed by Product & Engineering to update configurations, add new risk controls, launch/remove markets, and comprehensively manage the platform.
• Acting as a primary point of contact for resolving client issues, minimizing the need for direct Product & Engineering intervention for adjustments.
• Identifying and resolving operational coverage gaps within Product, Design, and Engineering (PDE) teams.
• Demonstrating the value of operations work to key stakeholders across the organization.
• Governing trading policies and procedures to maintain integrity and compliance.
• Overseeing the product development of essential internal tools like futures admin and the exchange control center.

Skills You Should HODL (Required)

• 3+ years of experience operating similar platforms (e.g., CFD, traditional finance exchanges, trading desks, other crypto exchanges).
• Technical understanding of broad tech stack concepts and system functionality.
• Strong data and quantitative skills, including proficiency in SQL and Python for analyzing medium-sized datasets.
• Ability to communicate effectively with customers to diagnose and resolve product issues.
• Proven ability to act as a liaison between Customer Support, Product & Engineering, Operational Resilience, Compliance, Finance, and Accounting.
• Strong familiarity with financial markets products, with a preference for cryptocurrency knowledge.
• Capability to think on your feet and make critical decisions in a 24/7, highly volatile environment.
• Demonstrated honesty, integrity, and humility, especially when discussing system issues and testing.
• An ability to delegate effectively while also being willing to get hands-on when necessary, balancing management with direct involvement.

Nice to Haves

• Knowledge of regulatory bodies, requirements, and compliance standards applicable to cryptocurrency exchanges (e.g., VASP, ESMA, MiCA, MiFID II).

Key skills/competency

• Platform Operations
• Trading Systems
• Risk Management
• SQL & Python
• Financial Markets
• Cross-functional Collaboration
• Incident Response
• Process Improvement
• Regulatory Compliance
• Team Leadership