Exchange/Platform Operations Manager
Kraken
Job Overview
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Job Description
Building the Future of Crypto at Kraken
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto for financial freedom and inclusion. We encourage candidates to familiarize themselves with the Kraken Culture page and the Kraken app before applying.
As a fully remote company, Kraken boasts a diverse team across 70+ countries, developing premium crypto products for all types of users, from experienced traders to newcomers. We are committed to industry-leading security, crypto education, and world-class client support through products like Kraken Pro, Desktop, Wallet, and Kraken Futures.
Become a Krakenite and build the future of crypto!
The Team
Kraken maintains over a dozen products available 24/7 globally. These include essential financial services operations like depositing, withdrawing, and identity verification, alongside innovative products such as staking, spot trading, instant buy/sell, margin, futures, and an NFT marketplace.
The Exchange Operations team acts as the day-to-day operators of these products and services, built by the Product & Engineering team. This could involve updating margin system parameters in response to anticipated volatility. The team is high-energy, ready to address platform issues whenever they arise, as crypto never sleeps.
The Opportunity
As an Exchange/Platform Operations Manager, you will:
- Manage a team with a focus on system stability, collaborating with the Operational Resilience incident response team and overseeing daily exchange product operations.
- Support and manage Spot, Margin, and Derivatives markets.
- Be accountable for implementing and defining robust processes and practices across all products.
- Collaborate with cross-functional teams including product management, engineering, compliance, finance, and client support to drive innovation, automation, continuous improvement, and auditability in trading operations.
- Utilize technology developed by Product & Engineering to update configurations, add new risk controls, launch/remove markets, and generally manage the platform.
- Serve as the primary point of contact for adjustments to resolve client issues, minimizing the need for Product & Engineering involvement.
- Identify and resolve gaps in operational coverage for Product, Engineering, and Design (PDE) teams.
- Articulate the value of operations work to Product, Engineering, and other key stakeholders.
- Oversee the governance of trading policies and procedures.
- Supervise the product development of internal tools such as futures admin and the exchange control center.
Skills You Should HODL
- 3+ years of experience operating similar platforms (e.g., CFD, traditional financial exchanges, trading desks, other crypto exchanges).
- Technical knowledge of a tech stack and underlying system operations.
- Strong data and quantitative skills, including proficiency in SQL and Python for analyzing medium-sized datasets.
- Ability to effectively communicate with customers to diagnose product issues.
- Adept at liaising between Customer Support, Product & Engineering, Operational Resilience, Compliance, Finance, and Accounting teams.
- Strong familiarity with financial market products, ideally including cryptocurrency.
- Ability to think on your feet and make decisions in a 24/7 highly volatile environment.
- Demonstrated honesty and integrity in discussing system issues and testing; humility is also a key requirement.
- An ability to delegate effectively while also being willing to get hands-on, understanding the balance between effective management and micromanagement.
Nice to Haves
- Knowledge of regulatory bodies, requirements, and compliance standards applicable to cryptocurrency exchanges (e.g., VASP, ESMA, MiCA, MiFID II).
Key skills/competency
- Platform Operations
- Financial Markets
- Risk Management
- Cryptocurrency
- SQL
- Python
- Incident Response
- Cross-functional Collaboration
- Process Improvement
- Regulatory Compliance
How to Get Hired at Kraken
- Research Kraken's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Familiarize with Kraken products: Download the Kraken app, create an account, and explore products like Kraken Pro, Wallet, and Futures.
- Tailor your resume: Highlight experience in platform operations, financial markets, risk management, and any crypto knowledge.
- Prepare for a 24/7 environment: Showcase your ability to think on your feet, make quick decisions, and demonstrate integrity.
- Emphasize cross-functional collaboration: Be ready to discuss experiences liaising with product, engineering, compliance, and support teams.
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