Data Analyst, Risk and Operational Performance

Data Analyst, Risk and Operational Performance at Kraken

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto for financial freedom and inclusion. For over a decade, Kraken’s focus on its mission and crypto ethos has attracted many of the most talented crypto experts in the world.

As a fully remote company, Kraken has team members in 70+ countries who speak over 50 languages. Krakenites are industry pioneers developing premium crypto products for experienced traders, institutions, and newcomers, committed to industry-leading security, crypto education, and world-class client support through products like Kraken Pro, Desktop, Wallet, and Kraken Futures.

The Team

At Kraken, data is both a strategic asset and the foundation of trust with our users, partners, and stakeholders, with the data team forming the backbone of decision-making. We are seeking a Data Analyst, Risk and Operational Performance to join our team remotely. The primary goal of this role is to elevate decision-making by uncovering emerging trends and root causes, and by driving insights and actions that provide full visibility into business performance and operational efficiency.

Beyond technical expertise, success in this role depends on being a true business partner who combines data-driven insights with strategic thinking to deliver actionable recommendations, guide decision-making, and drive measurable impact across the organization.

In this role, you’ll own end-to-end data management from building and maintaining datasets and pipelines to designing dashboards and delivering insights for the Core Services team. Additionally, you’ll also contribute to experimentation infrastructure and ML initiatives, including launching and evaluating A/B experiments. You will be, quite literally and quantitatively, defining success on a daily basis for our Core Services and other teams across the organization. Join us and be part of a team where data is not just an asset but our language, our tool, and our future!

The Opportunity

• Act as a trusted business advisor to the Core Service team, proactively identifying trends and driving efficiency improvements.
• Own the design of dashboards, metrics, and reports, turning data into actionable insights for the fraud, funding, risk, and support experience teams.
• Dive into large, complex datasets/logs to turn your findings into scalable data models necessary to facilitate reporting, analytics, and ML models.
• Lead cross-functional projects with analysts, scientists, engineers, and product teams to build data pipelines using Airflow, Python, and DBT.
• Develop and automate reporting of key performance indicators across core services teams.
• Be at the forefront of data innovation by experimenting, testing hypotheses, and translating insights into action.
• Develop high-quality code for pipelines and dashboards, incorporating software engineering best practices.

Skills You Should HODL

• 5+ years of experience in data analysis and data management within the Fintech industry gained in a fast-paced, high-growth environment.
• Experience working with fraud, funding, finance, and customer support teams to analyze and optimize operational performance across business systems.
• Expert SQL skills and hands-on experience in Python.
• Hands-on experience using dbt (data build tool) to model and organize data for reporting and decision-making.
• Experience setting up and managing data pipelines, with a strong understanding of data workflow orchestration.
• Capable of creating intuitive dashboards and visualizations to communicate complex insights clearly.
• Strong communicator who can simplify complex data ideas for both technical and non-technical audiences.
• You believe wholeheartedly in the values outlined in Kraken’s Tentaclements document.
• A degree in a field emphasizing analytical rigor, such as analytics, software engineering, or economics.
• Based in Canada, Brazil or the US and fluent in English.

Key skills/competency

• Data Analysis
• Risk Management
• Operational Performance
• SQL
• Python
• DBT (Data Build Tool)
• Data Pipelines
• Dashboard Design
• Fintech Industry
• Business Partnering