Développeur ou développeuse, ServiceNow

ServiceNow Developer at KPMG Canada

Join a diverse and dedicated team of problem solvers at KPMG, united by a common purpose: to translate insights into opportunities for clients and communities globally.

About the Role

KPMG is seeking a talented and experienced ServiceNow Developer with expertise in Configuration Management Database (CMDB) administration and development. The ideal candidate will possess a strong understanding of ServiceNow CMDB architecture, development methodologies, and best practices. This role is crucial for designing, implementing, and optimizing ServiceNow modules, particularly the CMDB, to ensure accurate and efficient asset management and configuration.

You will work independently, proactively identify new development and automation opportunities, and take full ownership of the implementation, remediation, and deployment of changes on the ServiceNow platform.

What You Will Do

ServiceNow Development

• Design, develop, and customize ServiceNow applications and modules adhering to industry standards and leveraging best practices.
• Create and manage ServiceNow workflows, business rules, client scripts, UI policies, and service portal configurations.
• Collaborate with cross-functional teams to design innovative solutions that meet the firm's needs.

ServiceNow Automation

• Design and implement end-to-end automations within ServiceNow using Flow Designer, Business Rules, and custom JavaScript (including scripts, client scripts, UI policies, scheduled jobs) to streamline IT Service Management processes and reduce manual effort.
• Integrate ServiceNow with external systems using the Integration Hub and REST/SOAP APIs, with an understanding of automated CMDB data discovery, reconciliation, and quality assessment to ensure accurate and reliable configuration data.
• Collaborate with stakeholders to identify automation opportunities, translate business requirements into scalable solutions, and establish governance and best practices through documentation, version control, and code review.

CMDB Administration and Development

• Develop, implement, and optimize the CMDB to accurately track IT assets and configuration items.
• Design and manage data models, relationships, and processes within the CMDB.
• Perform CMDB health assessments, including identifying orphaned or duplicate configuration items, and resolving data quality issues.

Integration and Support

• Develop integrations with external systems for data synchronization with the CMDB (e.g., discovery tools, ITSM tools, tracking platforms).
• Provide technical support and ongoing maintenance for the CMDB and associated ServiceNow applications.
• Proactively monitor ServiceNow performance related to the CMDB and resolve technical issues.

Compliance and Governance

• Ensure the CMDB and other ServiceNow modules comply with enterprise policies and industry standards.
• Enforce CMDB governance policies and procedures to maintain data integrity, security, and scalability.
• Collaborate with stakeholders to define and document CMDB standards and procedures.

Collaboration and Communication

• Work closely with stakeholders, IT Operations teams, and Service Owners to understand requirements and deliver effective ServiceNow solutions with CMDB enhancements.
• Provide user training, technical documentation, and best practice guidance to foster adoption and effective use of ServiceNow.

What You Bring to the Role

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent practical experience).
• Proven experience in ServiceNow development, particularly with CMDB implementation and maintenance.
• Demonstrated experience in ServiceNow automation, including designing and implementing automated workflows using Flow Designer, Business Rules, and scripts.
• In-depth knowledge of ITIL (Information Technology Infrastructure Library) practices, especially in Configuration and Asset Management.
• Proficiency in ServiceNow scripting (e.g., JavaScript, AngularJS) and platform APIs.
• Experience integrating ServiceNow with other enterprise systems using APIs and middleware.
• Experience with ServiceNow discovery, service mapping, and integration with commercial CMDB provisioning tools.
• Hands-on experience with database concepts, including data import, transform maps, and database design.
• Strong analytical and problem-solving skills, with the ability to troubleshoot CMDB and ServiceNow issues.
• Familiarity with Agile methodologies and collaboration tools such as JIRA, Confluence, etc.
• Excellent written and verbal communication skills.

This position requires written and spoken proficiency in English, as you will be supporting or collaborating with English-speaking colleagues or stakeholders from other provinces.

Salary Range - British Columbia

The anticipated base salary range for this position is $74,000 to $111,000, with potential for bonuses. Compensation for the successful candidate will be determined based on their location, knowledge, skills, and abilities. In addition to compensation, KPMG offers a comprehensive and competitive benefits program.

Salary Range - Ontario

The anticipated base salary range for this position is $74,000 to $111,000, with potential for bonuses. Compensation for the successful candidate will be determined based on their location, knowledge, skills, and abilities. In addition to compensation, KPMG offers a comprehensive and competitive benefits program.

We are here to support you in doing your best work

Our Values, The KPMG Way: Integrity, We do what is right | Excellence, We never stop learning and improving | Courage, We think and act boldly | Together, We respect each other and harness our differences | For Better, We make an impact by doing what matters.

KPMG Canada is a proud supporter of equal employment opportunities and is committed to providing a respectful, inclusive, and barrier-free work environment, enabling all our employees to achieve their full potential. A diverse workforce is key to our success, and we believe in our mission to ensure you are fully yourself at work. We invite all qualified candidates to apply and hope that you will make KPMG Canada your employer of choice.

Adjustments and Accommodations throughout the Recruitment Process

At KPMG, we are committed to fostering an inclusive recruitment process that enables everyone to be themselves and excel. We aim to provide a positive experience and are prepared to provide adjustments and accommodations to help you do your best. Adjustments (informal request), such as extra preparation time or the ability to take short breaks during interviews, and accommodations (formal request), such as accessible communication methods or assistive technologies, are tailored to individual needs and job requirements. Adjustments or accommodations can be requested at any point in the recruitment process. If you require assistance, please contact the KPMG Employee Relations team at 1-888-466-4778.

AI Usage

We leverage Artificial Intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may assist in organizing applications or highlighting relevant qualifications. However, no hiring decisions are made with AI. All hiring decisions are made by our hiring managers and recruitment professionals, who have been trained to use these tools responsibly. AI technologies used in our recruitment process undergo thorough risk assessments, considering security and privacy requirements, in line with KPMG’s Trustworthy AI Framework. We believe technology should augment human judgment, not replace it. This is one of many ways we bring our vision to life – to be a firm that prioritizes technology, yet remains people-focused.

Key skills/competency

• ServiceNow Development
• CMDB Administration
• ServiceNow Automation
• ITIL Practices
• JavaScript Scripting
• API Integration
• Agile Methodologies
• Problem-Solving
• Data Management
• ServiceNow Configuration