Manager, Client Administration

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Manager, Client Administration is responsible for oversight, supervision and support of the administrative teams at KPMG within the GTA, including performance management, training and process implementation. The role may require senior level administrative support from time-to-time and supports the implementation of administrative initiatives within KPMG in the GTA.

This role works with all Functions within KPMG Tax. The role supports and reports into the Senior Manager, GTA Business Enablement Services (BES) Client Administration.

What You Will Do

• Ensure a consistent high level of quality service is provided by the administrative teams by overseeing the quality of work being produced by the staff and providing guidance as necessary
• Ensure consistency in processes and training across the GTA administrative team, in line with BES processes and best practices, including effective use of technology
• Maintains administrative staff by recruiting, selecting, orienting and training employees
• Directly manages GTA Client Administration Lead team within GTA Tax Practice
• Sets policies and procedures for training, coaching, counseling and career development for team members
• Develops and implements policies and procedures to improve operations and functions across the GTA
• Performance manage administrative professionals in the KPMG Tax practice within the GTA, including completion of key performance management processes throughout the year
• Main point of contact for the Business when it relates to employee matters, performance concerns, capacity constraints, etc.
• Mentors and coaches supervisors and assist strategically when faced with challenges related to supporting Partners
• Maintains relationships and keeps connected across GTA with our main stakeholders including GTA Tax Business Unit Leader
• Balance workload, coordinate workflow, vacation schedules and overtime of administrative professionals in order to respond to the requirements of the business
• Liaise with GTA Tax Business Unit Practice Leaders to maintain an understanding of business needs to manage service delivery, mitigate issues, and bring solutions to administrative issues
• Develop a strong understanding of KPMG business processes and proprietary systems in order to execute, or effectively delegate, work. Keep up to date on new BES policy and procedural changes
• Identify and plan for training and development needs of administrative professionals, including leveraging existing training and standardizing specific BES training materials.

What You Bring To The Role

• 2-5 years of experience in a supervisory or managerial administrative role
• 2-5 years of experience with KPMG administrative processes is preferred
• Exceptional conflict resolution/problem-solving skills
• Excellent judgment, with the ability to influence and drive change
• Excellent written and verbal communication skills
• Ability to multi-task, work independently and manage a large team
• Operates with a large degree of autonomy and independently completes high quality work to meet established goals
• Exercises discretion and a high degree of judgment in handling highly sensitive and confidential information and resolving conflicts and issues
• Proactive approach to anticipate administrative needs by staying connected to the business and developing relationships with the partnership
• Proactive, self-starter that strives for quality and excellence
• Strong analytical skills
• Proven ability to meet set deadlines
• Able to build relationships with all levels of staff easily
• Ability to solve problems and think of new approaches to streamline processes and support operations and client service

Key skills/competency

• Administrative Management
• Team Leadership
• Performance Management
• Process Improvement
• Stakeholder Relations
• Conflict Resolution
• Workflow Coordination
• Recruitment & Training
• Policy Implementation
• Confidentiality