AI Transformation Principal

AI Transformation Principal at Kore.ai

Kore.ai is a globally recognized leader in the conversational and generative AI space, helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple, and responsible AI solutions that create engaging interactions across various sectors, serving over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have saved over $500M for these companies.

Kore.ai is one of the fastest growing AI companies globally, recognized as a leader by leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai, Frankfurt, Tokyo, and Seoul.

We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.

Position Summary

The AI Transformation Principal is a strategic advisor to enterprise customers on how to leverage conversational and generative AI for business transformation. You will partner with Account Executives to qualify strategic opportunities, lead transformation discovery sessions, and translate business objectives into actionable AI solutions using Kore.ai’s platform.

This is a customer-facing role focused on qualifying discovery calls, value engineering, solution design, and executive advisory – enabling enterprise clients to define clear automation roadmaps and realize measurable outcomes from AI initiatives.

Responsibilities

• Strategic Opportunity Qualification: Partner with AEs to qualify strategic enterprise deals through deep discovery and transformation need analysis. Identify business problems ripe for AI-led automation across CX, EX, and operational workflows.
• Executive Advisory & Transformation Visioning: Lead workshops with C-level and VP-level stakeholders to shape AI transformation programs. Build trust with prospects by offering contextual insights, industry use cases, and long-term automation roadmaps.
• Business Value & ROI Modeling: Build and present compelling business cases that highlight ROI, efficiency gains, and experience improvements. Support AEs by supplying tailored value narratives and data-backed transformation frameworks.
• Solution Leadership & Use Case Design: Translate transformation goals into viable AI use cases using Kore.ai’s platform capabilities. Collaborate with product, pre-sales, and delivery teams to validate feasibility and scalability.

Qualifications / Skills Required

• 3+ years in digital transformation consulting, enterprise solutioning, or AI advisory roles.
• Strong understanding of conversational AI, NLP, GenAI, and automation technologies.
• Experience engaging CXOs and business unit leaders in BFSI, healthcare, retail, telecom, or similar industries.
• Proven ability to simplify complex technology concepts into actionable business narratives.
• Skilled in ROI modeling, business case development, and strategic storytelling.
• Languages – German (native), English (fluent), French (Proficient).

Key skills/competency

• AI Transformation
• Generative AI
• Conversational AI
• NLP
• Enterprise Solutions
• C-level Engagement
• ROI Modeling
• Business Case Development
• Strategic Advisory
• Digital Transformation