Technical Support & Account Manager

@ KOOKS CUSTOM HEADERS INC

Technical Support & RMA Management

The Technical Support & Account Manager role involves responding to customer inquiries regarding technical issues, product fitment, and installation. You will provide knowledgeable and timely solutions to both end users and dealer accounts, track and follow up on RMA cases, and document common technical issues for continuous product improvement.

Account Management & Customer Success

This role serves as the primary point of contact for assigned accounts. You will build and maintain strong, long-term relationships with distributors, dealers, and retail customers, reach out regularly to ensure satisfaction, and identify sales opportunities. Collaboration with sales and operations teams is essential to accurately fulfill orders and requests.

Cross-Team Collaboration

You will work closely with the sales, production, and engineering teams to resolve customer issues. Providing customer feedback to improve product development and customer experience is key. Participation in trade shows, events, or customer visits is also required as needed.

Requirements

• Strong technical knowledge of automotive performance parts.
• Experience in customer support, account management, or technical sales preferred.
• Excellent communication and relationship-building skills.
• Ability to troubleshoot product fitment issues and provide clear solutions.
• Highly organized with strong follow-up and documentation skills.
• Proficiency with CRM systems, email, Excel, and Microsoft Office (or equivalent).

Key skills/competency

Technical Support, RMA Management, Account Management, Customer Success, Automotive, Technical Sales, CRM, Communication, Troubleshooting, Documentation