Customer Project Coordinator
Komatsu Australia
Job Overview
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Job Description
About Komatsu Australia
At Komatsu Australia, we foster an inclusive culture where everyone can thrive, united by our purpose: creating value together. We encourage applications from individuals with diverse backgrounds.
The Opportunity
Are you ready to leverage your customer focus, planning skills, and operational expertise in a role central to our operations? We are seeking a Customer Projects Coordinator to serve as the crucial link between our customers and internal teams. This role ensures orders are processed efficiently, projects remain on schedule, and customer expectations are consistently met. You will manage a portfolio of customer accounts, orchestrate complex order fulfillment, and collaborate closely with Sales, Planning, Operations, Procurement, and Logistics to achieve excellent DIFOT performance and outstanding customer outcomes. Every day presents new challenges and opportunities to make a visible impact.
What You'll Be Doing
- Overseeing customer orders from initial inquiry through to final delivery.
- Coordinating requirements for shutdowns and critical orders.
- Analyzing order data to identify potential risks, emerging trends, and areas for improvement.
- Serving as a primary point of contact for both customers and internal stakeholders.
- Contributing to the continuous improvement of order and project management processes.
What You'll Bring
- A passion for fast-paced, customer-centric environments.
- A knack for juggling priorities and proactively resolving issues.
- Confidence in working with various systems, data, and cross-functional teams.
- A commitment to delivering consistently reliable and high-quality service.
- Proficiency with MS Dynamics and Excel.
- Experience in Parts Sales and strong negotiation skills.
- A self-starting attitude with the ability to work independently.
- Strong numerical aptitude and excellent communication skills.
Key Skills/Competency
- Customer Project Coordinator
- Customer Relationship Management
- Order Management
- Project Coordination
- Logistics Coordination
- Parts Sales
- MS Dynamics
- Microsoft Excel
- Data Analysis
- Continuous Improvement
How to Get Hired at Komatsu Australia
- Tailor your resume: Highlight customer service, project coordination, and relevant software skills (MS Dynamics, Excel) to match the Komatsu Australia Customer Project Coordinator role.
- Showcase your experience: Emphasize your ability to manage customer accounts, coordinate complex orders, and collaborate with cross-functional teams.
- Quantify achievements: Use numbers to demonstrate your impact in areas like DIFOT performance or process improvements.
- Prepare for behavioral questions: Be ready to discuss how you handle fast-paced environments, juggle priorities, and deliver exceptional customer service.
- Research Komatsu Australia: Understand their values and purpose ('creating value together') to align your application and interview responses.
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