Junior IT Analyst

About KOHO

We’re on a mission to make financial services better for every Canadian. That means no hidden fees, no predatory interest rates - just financial products designed to help our users spend smart, save more, and build real wealth. We’re a performance organization with a strong heart: we care deeply about outcomes, and everything ties back to our mission - to financially empower a generation of Canadians.

At KOHO, we’re not your average 9-5. We believe real impact comes from people who are trusted, empowered, and supported to do their best work - without sacrificing their lives to do it. We prioritize work-life integration, not just work-life balance. That means asynchronous collaboration, flexible hours, and a remote-first setup built around autonomy and high trust.

KOHO is entering its next chapter - leaner, smarter, more AI-integrated. We’re building for impact, not bureaucracy. If you thrive in environments that value clarity, ownership, and bold thinking, you’ll fit right in.

About The Role

We're looking for a Junior IT Analyst to join our team in a remote-first role based in Canada — someone who is genuinely motivated by troubleshooting challenges and passionate about continuous learning. This is an excellent opportunity for someone early in their IT career who gets excited about solving problems and constantly expanding their technical knowledge.

Reporting to the Senior Manager of Product Security, you'll be part of a team that keeps our technology infrastructure running smoothly and empowers our team to work effectively from anywhere.

What You'll Be Doing

• Providing technical support and troubleshooting across all company systems, applications, and hardware
• Diagnosing and resolving technical issues for end-users with minimal supervision
• Managing user accounts, permissions, and access controls across our technology stack
• Maintaining and documenting IT processes, procedures, and solutions in our knowledge base
• Collaborating with team members to implement new tools and improve existing workflows
• Proactively identifying potential technical issues and implementing preventive solutions
• Supporting onboarding and offboarding processes to ensure smooth transitions for team members
• Staying current with emerging technologies and best practices to continuously improve our IT operations

Who You Are

• You have excellent troubleshooting skills – you're naturally curious and persistent when solving technical problems
• You're self-motivated and work effectively independently with minimal hand-holding
• You have strong communication skills and can explain technical concepts to non-technical users in a clear and patient manner
• You're adaptable and embrace change – technology evolves quickly and you're excited to learn and grow with it
• You have a customer service mindset and genuinely enjoy helping people solve their technical challenges
• You're detail-oriented and understand the importance of documentation and following established processes
• You have foundational IT knowledge and are eager to deepen your expertise across various technologies
• Nice to have: Experience with macOS, JumpCloud, Google Workspace, and Slack

Key skills/competency

• Technical Support
• Troubleshooting
• User Account Management
• Access Control
• IT Documentation
• Workflow Improvement
• Preventive Solutions
• Onboarding/Offboarding Support
• Emerging Technologies
• Customer Service