Fraud Investigator

@ KOHO

About KOHO

KOHO is on a mission to make financial services better for every Canadian with no hidden fees or predatory interest rates. We design financial products to help users spend smart, save more, and build real wealth. Our performance organization values work-life integration with flexible, remote-first working conditions.

About the Role

The Fraud Investigator role is remote and based in Canada. Reporting to the Senior Manager, Identity Fraud, you will protect customers from organized bad actors and financial crime.

What You’ll Do

• Identify fraudulent accounts and disrupt bad actor activities.
• Handle inbound fraud notifications and conduct detailed investigations.
• Communicate directly with users who are fraud victims.
• Develop new investigative methods and process improvements.
• Liaise with law enforcement and financial institutions.
• Collaborate with internal teams for effective fraud management.

Who You Are

You bring 3 to 5 years of fraud investigation experience, strong analytical and problem-solving skills, and excellent communication. Fluency in French and advanced skills in Excel or SQL are assets, as are designations such as CFE, CAMS, CFA, or CFCS.

What’s in it for you?

• Shape the future of fintech in Canada.
• Competitive compensation and equity.
• Engaged team environment.
• Generous vacation, wellness days, and flexible time off.
• Remote-first work environment and coworking support.
• Access to growth programs, coaching, and comprehensive benefits.

Key Skills/Competency

• Fraud Investigation
• Financial Crime
• Analytical Skills
• Communication
• Problem Solving
• Excel
• SQL
• CAMS
• CFE
• Remote Collaboration