Account Manager (Remote)
Kohl's · Menomonee Falls, WI
- On site
- Full-time
- $85,000 / year
- Menomonee Falls, WI
Job highlights
- Manage client relationships for media campaigns.
- Collaborate with internal sales and ad teams.
- Drive campaign execution and optimize performance.
- Achieve upsell and cross-sell targets.
- Provide data insights and strategic recommendations.
About the role
About The Role
In this role, you will serve as the primary point of contact for a portfolio of vendors, their agency partners and the merchants, helping them plan, execute, and optimize media campaigns across our retail media platforms. You’ll work closely with cross-functional teams, including sales, ad operations, analytics, and product, to ensure client success and revenue growth.
What You’ll Do
- Own day-to-day client relationships, acting as a trusted advisor for the category of accounts in partnership with the sales lead/sales manager
- Work closely with internal teams (sales, analytics, product, ad ops) to deliver seamless execution and drive client satisfaction
- Manage end-to-end campaign lifecycle, from planning, campaign set-up, execution, post-campaign reporting and client touchpoints in between
- The Account Manager will be responsible for achieving upselling and cross-selling targets and working with the sales team to foster and grow existing vendor partnerships
- Monitor campaign performance, proactively identify opportunities for improvement and provide actionable insights to maximize ROI
- Collaborate with clients on campaign strategy aligned to their goals, using first-party retail data and audience segmentation
- Deliver regular campaign performance reviews and business updates to clients, highlighting successes, learnings and growth opportunities
- Identify upsell/cross-sell opportunities and support renewal discussions in collaboration with the category sales lead
- Utilize internal tools and ad tech platforms (DSPs, SSPs, etc.) to manage campaigns and measure results
- Provide client and market feedback to help inform product development and innovation within the retail media network
- Maintain an expertise in media ad products available across Kohl’s Media Network
- Identify any business churn risks as early as possible and devise action plans to minimize risk
- Additional tasks may be assigned
What Skills You Have
- 2–5 years of experience in account management, client success management, digital advertising, or performance marketing, ideally within a retail media, eCommerce or online media environment
- Strong ability to interpret data and create supportive narratives
- Proven ability to build strong internal relationships with sales, merchant teams, and operations functions
- Bachelor’s degree in Marketing, Advertising, Business or related field
Key skills/competency
- Account Management
- Client Success
- Digital Advertising
- Performance Marketing
- Retail Media
- eCommerce
- Data Interpretation
- Relationship Building
- Campaign Management
- Kohl's Media Network
Skills & topics
- Account Manager
- Client Success
- Digital Advertising
- Performance Marketing
- Retail Media
- eCommerce
- Campaign Management
- Sales
- Marketing
- Media Planning
How to get hired
- Tailor your resume: Highlight experience in account management, digital advertising, and retail media.
- Showcase data skills: Emphasize your ability to interpret data and build narratives.
- Demonstrate relationship building: Provide examples of strong internal and external partnerships.
- Research Kohl's Media Network: Understand their platforms and client success stories.
- Prepare for campaign strategy questions: Be ready to discuss how you'd optimize media campaigns.
Technical preparation
Study retail media platforms like Kohl's.,Practice analyzing campaign performance data.,Familiarize yourself with DSP/SSP concepts.,Prepare to discuss client strategy development.
Behavioral questions
Describe a challenging client relationship you managed.,How do you prioritize competing client needs?,Tell us about a time you upsold a client.,How do you collaborate with internal teams?
Frequently asked questions
- What is the work arrangement for the Account Manager role at Kohl's?
- This Account Manager position is remote. However, if you live near Kohl's offices in Menomonee Falls, WI, or New York City, NY, you are expected to work onsite Monday through Thursday, with the flexibility to work remotely on Fridays.
- What experience is required for the Account Manager position at Kohl's?
- The role requires 2-5 years of experience in account management, client success, digital advertising, or performance marketing, preferably within retail media, eCommerce, or online media. A Bachelor's degree in Marketing, Advertising, Business, or a related field is also necessary.
- What are the key responsibilities of an Account Manager at Kohl's?
- The Account Manager serves as the main point of contact for vendors and agencies, planning, executing, and optimizing media campaigns. Key responsibilities include managing client relationships, collaborating with internal teams, overseeing the campaign lifecycle, driving revenue through upselling and cross-selling, and monitoring campaign performance to maximize ROI.
- What skills are essential for success in the Account Manager role at Kohl's?
- Essential skills include strong client relationship management, the ability to interpret data and create narratives, proficiency in digital advertising and performance marketing, and proven success in building internal relationships with sales, merchant, and operations teams.
- How can I highlight my qualifications for the Account Manager job at Kohl's?
- To stand out, ensure your resume clearly details your experience in account management and digital advertising, using keywords from the job description. Quantify your achievements, especially in campaign optimization and revenue growth. Highlight your data interpretation and relationship-building skills with specific examples.
- What is Kohl's Media Network?
- Kohl's Media Network is the retail media platform offered by Kohl's, enabling vendors and their partners to plan, execute, and optimize media campaigns using Kohl's first-party data and customer insights to drive campaign success and ROI.