Patient Experience Coordinator

@ Knownwell

About knownwell

Meet knownwell, a weight-inclusive healthcare provider dedicated to offering metabolic health services, primary care, nutrition counseling and health coaching for all. Our hybrid model combines in-clinic and virtual care to support patients where and when they need it. Learn more about our recent Series A funding led by Andreessen Horowitz.

Role Overview

As a Patient Experience Coordinator, you are the first point of contact for customers seeking assistance or information regarding our services. Your role is crucial in efficiently addressing inquiries, resolving problems, and providing accurate information with professionalism and courtesy.

Responsibilities

• Handle incoming and outbound calls promptly and professionally using established call scripts.
• Identify customer needs, clarify information, research issues, and provide solutions.
• Manage customer complaints and escalate complex issues appropriately.
• Maintain high service standards with empathy, patience, and courtesy.
• Collaborate with team members and other departments to enhance customer experience.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service or call center experience is desirable.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with electron health record software and other relevant applications (Athena preferred).

Hours & Schedule

Hours of Operation: 8:30 - 5pm PST, Monday-Friday.

Benefits

Comprehensive benefits package including Medical, Dental, Vision, 401k match, and PTO, along with a competitive salary.

Equal Opportunity & Additional Information

knownwell, Inc. provides equal employment opportunities and prohibits discrimination in any form. Please note, due to HIPAA regulations and clinic size, providers cannot receive care in the clinic and household members of providers cannot receive primary care in the clinic. Applicants must be authorized to work in the United States. For inquiries, contact hiring@knownwell.health.

Key skills/competency

• Customer Service
• Communication
• Problem-solving
• Call Handling
• Empathy
• Collaboration
• EHR Systems
• Virtual Care
• Primary Care
• Healthcare Operations