Solution Architect

About KnowBe4

Join KnowBe4, a leading cybersecurity company, where security is paramount. Our AI-driven Human Risk Management platform empowers over 70,000 organizations globally, transforming their workforce into a strong security asset. Recognized as an industry leader by G2 and TrustRadius, we are redefining what it means to be a trusted security partner.

Our team thrives on radical transparency, extreme ownership, and continuous professional development in a welcoming, engaging work environment, whether remote or in-person. Expect fun and exciting activities alongside meaningful work.

This is a remote position open to candidates within the US only.

The Role: Solution Architect

As a Solution Architect at KnowBe4, you will serve as the key technical leader, bridging business needs with engineering execution. You will specialize in integrating and optimizing a multi-platform environment including Salesforce, Netsuite, Workday, and Mulesoft. This role demands deep expertise in enterprise architecture, system integration, data governance, and the strategic application of Artificial Intelligence and Machine Learning features within these platforms.

Responsibilities

• Solution Design & Architecture: Design comprehensive technical solutions ensuring scalability, reliability, and security across the application landscape.
• System Integration Leadership: Architect the integration strategy for key business applications like Salesforce (CRM), Netsuite (ERP), Workday (HCM/Finance), utilizing Mulesoft for enterprise-level integration and API management.
• AI/ML Architecture: Architect and govern the strategic implementation of AI/ML capabilities within core SaaS platforms (e.g., Salesforce Einstein, Workday AI), focusing on data readiness, governance, and ethical application for predictive analytics and automation.
• Technical Documentation: Create and maintain thorough technical documentation, including architecture diagrams, data flow maps, integration specifications, and solution blueprints.
• Cross-Functional Collaboration: Partner with Product Managers, Delivery teams, and Business Stakeholders to translate strategic initiatives into concrete technical designs.
• Research and evaluate new technologies and tools to enhance existing architecture and drive innovation.
• Participate in security reviews and compliance audits related to system architecture and data flow.
• Mentor junior technical staff on architectural best practices and system complexities.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 7 years of experience in an architectural role, with significant experience in a high-growth SaaS or technology environment.
• Proven expertise in designing and implementing complex integrations between multiple enterprise SaaS applications.

Core Technical & Architectural Skills

• Deep architectural knowledge of Salesforce and at least one other major platform (Netsuite or Workday).
• Hands-on experience with an integration platform as a service (Mulesoft preferred) and API-led connectivity principles.
• Strong understanding of data modeling, security, governance, and architectural principles supporting AI/ML initiatives within a SaaS application ecosystem.
• Excellent communication skills to articulate complex technical ideas to diverse audiences.

Bonus Points If You Have:

• Certifications in relevant platforms (e.g., Salesforce Certified Technical Architect, Mulesoft Certified Developer/Architect).
• Demonstrated experience architecting solutions leveraging native AI features of SaaS platforms (e.g., Salesforce Einstein, Workday AI) or integrating external AI/ML services via Mulesoft.
• Familiarity with agile development methodologies and DevOps practices.

Key Skills/Competency

• Solution Architecture
• System Integration
• AI/ML Implementation
• Enterprise Architecture
• Salesforce
• Netsuite
• Workday
• Mulesoft
• Data Governance
• API Management