Delivery Manager

About the Delivery Manager Role at Klarna

As a Delivery Manager at Klarna, you will be pivotal in ensuring our partners experience seamless product and solution implementations, guaranteeing high-quality integrations. You'll gain deep expertise in the e-commerce and payments landscape, working closely with partners and Klarna's product and engineering teams. Your unique insights will directly contribute to enhancing Klarna's product development.

Key Responsibilities

• Support the management of multiple partners and concurrent projects.
• Maintain integrations and troubleshoot issues, providing operational support as needed.
• Collaborate with other internal teams to define the overall solution and scope of partner integrations.
• Drive priorities for the development team aligned with solution design and scope.
• Understand Klarna products’ architecture and design to support successful integrations.
• Ensure Klarna quality standards are exceeded for partner integrations.
• Manage reported issues and coordinate their resolution.
• Set standards and processes for best practices in partner integrations.
• Provide internal training, documentation, and knowledge sharing on partner systems and integrations.
• Communicate with our distribution partners via messaging, phone, video call, email, and on-site during workshops and demos.
• Use Klarna tools to communicate and coordinate across various teams.

Who We're Looking For

• 3+ years of software solution or system integration experience.
• Proven track record of building solutions and achieving goals with a structured and analytical approach.
• Excellent written and verbal communication skills.
• Familiarity with e-commerce shop systems or payment systems, specifically platforms and plugins.
• Self-motivated individual who takes ownership and drives solutions.

Desirable Skills

• Exceptional listening and communication skills for different audiences.
• Ability to handle client situations confidently and humbly based on facts.
• Attention to detail to structure larger projects into deliverables.
• Genuine curiosity and strong technical understanding.
• Passion for solving problems.

Key skills/competency

• Integration Management
• Project Coordination
• E-commerce Solutions
• Payment Systems
• Technical Troubleshooting
• Partner Communication
• Solution Architecture
• Quality Assurance
• Process Improvement
• Stakeholder Collaboration