Project Management Officer / PMO (F/H)
Klanik · Antibes, Provence-Alpes-Côte d'Azur, France
- On site
- Full-time
- $90,000 / year
- Antibes, Provence-Alpes-Côte d'Azur, France
Job highlights
- Manage IT transformation projects internationally.
- Monitor OKRs, KPIs, and SLAs for performance.
- Coordinate IT and business teams effectively.
- Formalize operating procedures and manage spaces.
- Utilize ITIL, Agile, and ServiceNow expertise.
About the role
Project Management Officer / PMO (F/H)
Klanik is an IT Engineering consulting firm that supports its clients in their digital and technological projects. The Klanik group now has over 750 talents, working in 16 agencies across Europe, North America, Africa, and the Middle East. Committed, atypical, and passionate experts involved in strategic projects thanks to their high level of skills in Software, DevOps, Cloud, Agility, Cybersecurity, Big Data & AI. In parallel with their professions, Klanik Group employees are supported daily in their personal and professional development through various engaging and innovative initiatives: KONSCIOUS: internal community engaged in ecological, social, and environmental issues. KAMPUS: certified technical training institute. KORNER: technology start-up incubator. KLANIK ESPORT: professional e-sport club open to employees. At Klanik, as a mission-driven company, we believe in the strength of diversity and inclusion. Our recruitment is based on skills, without distinction of origin, age, or gender, and all our positions are open to people with disabilities. We are convinced that the diversity of our teams is a strength that contributes to our success.The Position
Mission Context Within the framework of a large-scale international IT transformation program, you will be involved in a department responsible for the development and operational maintenance of critical customer-facing applications. You will support the monitoring of application service quality, in close collaboration with business and IT teams, to ensure system performance, service reliability, and continuous process improvement. Your Missions **Pilotage & Performance**- Monitoring, analysis, and reporting of OKRs, KPIs, and SLAs.
- Identification of trends, root causes, and impacts (especially financial).
- Contribution to continuous improvement and prevention initiatives.
- Transverse coordination between IT and business teams.
- Facilitation of project communication and steering committees.
- Support for IT contractual managers.
- Production of steering and transformation support materials.
- Formalization of operating procedures.
- Management of collaborative spaces (SharePoint or equivalent).
- International program with distributed teams.
- Occasional travel in Europe (approximately every 2 months).
- Significant experience in PMO / IT transformation.
- Experience in a complex international environment is a plus.
- Aptitude for project communication topics is appreciated.
- Languages: French and English required daily (meetings, exchanges, documentation).
- Mastery of ITIL and Agile frameworks (SAFe).
- Performance piloting (KPI, OKR, SLA).
- Data analysis and IT performance management.
- Good understanding of IT financial stakes.
- Knowledge of ITSM tools (e.g., ServiceNow).
- Excellent analytical and synthesis skills.
- Very good interpersonal skills and clear communication.
- Autonomy and sense of responsibility.
- Critical thinking and proactivity.
- Ability to work in complex environments.
Skills & topics
- Project Management Officer
- PMO
- IT Transformation
- Agile
- ITIL
- SAFe
- ServiceNow
- KPI
- OKR
- SLA
- IT Consulting
- International Projects
- French
- English
How to get hired
- Tailor your resume: Highlight PMO, IT transformation, and Agile/ITIL experience.
- Showcase international experience: Emphasize work in complex, global environments.
- Demonstrate communication skills: Provide examples of clear, concise project updates.
- Prepare for technical questions: Be ready to discuss KPIs, OKRs, SLAs, and ServiceNow.
- Research Klanik: Understand their mission, values, and commitment to diversity.
Technical preparation
Master ITIL and Agile/SAFe frameworks.,Practice KPI, OKR, SLA analysis.,Familiarize with ServiceNow ITSM.,Prepare for financial IT impact questions.
Behavioral questions
Describe managing diverse international teams.,How do you handle project communication challenges?,Give an example of process improvement initiative.,How do you maintain autonomy and responsibility?
Frequently asked questions
- What are the key responsibilities of a Project Management Officer at Klanik?
- As a Project Management Officer at Klanik, your key responsibilities will include monitoring and reporting on OKRs, KPIs, and SLAs, coordinating between IT and business teams, supporting contractual managers, and producing project steering materials within an international IT transformation program.
- What specific IT frameworks and tools are important for this PMO role at Klanik?
- Proficiency in ITIL and Agile frameworks (SAFe) is crucial. Knowledge of ITSM tools like ServiceNow, as well as experience in performance piloting using KPIs, OKRs, and SLAs, are essential for this role at Klanik.
- Does Klanik require daily fluency in both French and English for the PMO position?
- Yes, daily fluency in both French and English is required for this Project Management Officer role at Klanik, covering meetings, exchanges, and documentation to ensure effective communication in an international program.
- What kind of experience is Klanik looking for in an IT Transformation PMO candidate?
- Klanik is seeking candidates with significant experience in PMO and IT transformation. Experience within a complex international environment is considered a strong asset for this position.
- How does Klanik support the professional development of its PMO employees?
- Klanik supports employee development through initiatives like KAMPUS (technical training institute), KONSCIOUS (sustainability community), KORNER (startup incubator), and KLANIK ESPORT, fostering personal and professional growth alongside project work.
- Is there an opportunity for international travel in this PMO role at Klanik?
- Yes, this Project Management Officer role involves occasional travel in Europe, approximately every two months, as part of the international IT transformation program.