Project Management Officer

Project Management Officer / PMO (F/H)

Klanik is an IT Engineering consulting firm that supports its clients in their digital and technological projects. The Klanik group now has over 750 talents, working in 16 agencies across Europe, North America, Africa, and the Middle East. Committed, atypical, and passionate experts involved in strategic projects thanks to their high level of skills in Software, DevOps, Cloud, Agility, Cybersecurity, Big Data & AI. In parallel with their professions, Klanik Group employees are supported daily in their personal and professional development through various engaging and innovative initiatives: KONSCIOUS: internal community engaged in ecological, social, and environmental issues. KAMPUS: certified technical training institute. KORNER: technology start-up incubator. KLANIK ESPORT: professional e-sport club open to employees. At Klanik, as a mission-driven company, we believe in the strength of diversity and inclusion. Our recruitment is based on skills, without distinction of origin, age, or gender, and all our positions are open to people with disabilities. We are convinced that the diversity of our teams is a strength that contributes to our success.

The Position

Mission Context Within the framework of a large-scale international IT transformation program, you will be involved in a department responsible for the development and operational maintenance of critical customer-facing applications. You will support the monitoring of application service quality, in close collaboration with business and IT teams, to ensure system performance, service reliability, and continuous process improvement. Your Missions **Pilotage & Performance**

• Monitoring, analysis, and reporting of OKRs, KPIs, and SLAs.
• Identification of trends, root causes, and impacts (especially financial).
• Contribution to continuous improvement and prevention initiatives.

**Coordination & Communication**

• Transverse coordination between IT and business teams.
• Facilitation of project communication and steering committees.
• Support for IT contractual managers.

**Structuration & Delivery**

• Production of steering and transformation support materials.
• Formalization of operating procedures.
• Management of collaborative spaces (SharePoint or equivalent).

Environment & Organization

• International program with distributed teams.
• Occasional travel in Europe (approximately every 2 months).

Profile

• Significant experience in PMO / IT transformation.
• Experience in a complex international environment is a plus.
• Aptitude for project communication topics is appreciated.
• Languages: French and English required daily (meetings, exchanges, documentation).

Technical & Functional Skills

• Mastery of ITIL and Agile frameworks (SAFe).
• Performance piloting (KPI, OKR, SLA).
• Data analysis and IT performance management.
• Good understanding of IT financial stakes.
• Knowledge of ITSM tools (e.g., ServiceNow).

Soft Skills

• Excellent analytical and synthesis skills.
• Very good interpersonal skills and clear communication.
• Autonomy and sense of responsibility.
• Critical thinking and proactivity.
• Ability to work in complex environments.

Key skills/competency Project Management Officer, PMO, IT Transformation, OKR, KPI, SLA, ITIL, Agile, SAFe, ServiceNow