1 day ago

Operations Manager

Kirmac Collision & Autoglass

On Site
Full Time
CA$115,000
Langley, BC

Job Overview

Job TitleOperations Manager
Job TypeFull Time
Offered SalaryCA$115,000
LocationLangley, BC

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Job Description

Operations Manager

Kirmac Collision & Autoglass is seeking a highly skilled and experienced Operations Manager for their Langley SuperCentre. This full-time, exempt position works closely with Division Managers from Kirmac, Reborn, and Fleet St, reporting directly to the General Manager. The Operations Manager will be instrumental in leading daily operational execution, ensuring maximum efficiency, productivity, and profitability across all brands within the facility.

This role provides direct team leadership, cross-functional coordination between production departments, shared services, and divisional leadership. The ideal candidate will ensure the SuperCentre operates as a unified, high-performance production system while supporting Division Managers in achieving brand-level objectives.

Core Responsibilities

  • Team Leadership & Accountability
    • Provide direct leadership to assigned production teams and operational staff.
    • Set daily operational expectations and performance standards.
    • Support workforce planning in collaboration with Division Managers and HR.
    • Promote a culture of accountability, safety, and operational excellence.
    • Address performance issues in partnership with Division Managers.
  • Cross-Functional Coordination
    • Act as the central operational liaison between Body, Paint, Detail, Parts, PPF, Cleaning, and Mechanical departments.
    • Align production schedules across departments.
    • Ensure smooth handoffs between operational stages.
    • Resolve workflow conflicts.
    • Coordinate shared infrastructure usage (paint booths, frame racks, stalls).
    • Support divisional alignment within one unified facility.
  • Production Flow & Throughput Management
    • Participate in daily production meetings.
    • Monitor Work-in-Progress (WIP) levels.
    • Identify and resolve bottlenecks.
    • Balance labour and workload distribution.
    • Improve cycle time and touch time.
    • Increase stall and booth utilization.
    • Reduce downtime and idle capacity.
  • Efficiency & Profitability Optimization
    • Improve labour efficiency and productivity metrics.
    • Reduce rework and operational waste.
    • Monitor parts-to-labour ratios.
    • Protect margins through disciplined, high-quality execution.
    • Analyze operational data to identify improvement opportunities.
    • Provide performance insights to the General Manager.
  • Process Governance & Continuous Improvement
    • Enforce Standard Operating Procedures.
    • Lead operational audits and workflow reviews.
    • Implement lean production practices where applicable.
    • Standardize production meeting cadence and reporting.
    • Drive measurable operational improvements.

Performance Metrics

The Operations Manager will be measured on key performance indicators including:

  • Facility cycle time
  • Labour efficiency %
  • Stall and booth utilization rates
  • Cleanliness
  • Quality / Customer Service (NPS)
  • Contribution to overall profitability

Scope

  • Has operational authority over daily production flow within the facility.
  • Leads assigned operational teams directly.
  • Works collaboratively with Division Managers on resource allocation and execution alignment.
  • Escalates strategic or brand-level conflicts to the General Manager.

Qualifications

Candidates should possess the following:

  • 5+ years in manufacturing, automotive, or other high-volume production leadership roles.
  • Proven experience leading cross-functional teams.
  • Strong understanding of production flow, blueprinting, and KPI management.
  • Demonstrated ability to improve operational performance.
  • Strong interpersonal and conflict resolution skills.
  • Financial literacy related to labour efficiency and gross margin drivers.

Core Competencies

  • Systems thinking
  • Leadership presence
  • Operational discipline
  • Strategic execution
  • Data-driven decision-making
  • Conflict management
  • Continuous improvement mindset

Key skills/competency

  • Operational Leadership
  • Production Management
  • Team Supervision
  • Process Improvement
  • Cross-Functional Coordination
  • KPI Management
  • Lean Principles
  • Financial Acumen
  • Workforce Planning
  • Conflict Resolution

Tags:

Operations Manager
Operations
Management
Production
Leadership
Efficiency
Process Improvement
KPI
Workflow
Throughput
Cross-functional
Lean
SOP
Data Analysis
Workforce Planning
Performance Metrics
Reporting
Scheduling
Budgeting
Financial Literacy

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How to Get Hired at Kirmac Collision & Autoglass

  • Research Kirmac Collision & Autoglass's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
  • Customize your resume: Tailor your resume to highlight experience in operations management, high-volume production, and cross-functional leadership, aligning with Kirmac's SuperCentre needs.
  • Showcase operational impact: Prepare examples demonstrating your ability to improve efficiency, manage KPIs, resolve conflicts, and drive continuous improvement in past roles.
  • Prepare for interview questions: Expect scenario-based questions focusing on leadership, data-driven decision-making, and your approach to optimizing complex production environments.
  • Demonstrate industry knowledge: Understand the automotive repair or high-volume manufacturing sector's challenges and how your operational expertise can directly address them at Kirmac.

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