Support Analyst, Ed Tech Applications
@ KIPP

San Antonio, Texas, United States
On Site
Full-time
Posted 3 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXX****** @kipptexas.org
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Job Details

Company Overview

About KIPP Texas: KIPP Texas Public Schools is a network of 54 public charter schools educating nearly 32,000 students across Austin, Dallas-Ft. Worth, Houston, and San Antonio. Founded in Houston in 1994 and operating as KIPP Texas since 2018, the organization is committed to academic excellence and creating joyful learning environments.

The Opportunity

The Support Analyst, Ed Tech Applications reports to the KTX Manager, Ed Tech Applications. This role supports and maintains various ed tech data and application solutions. Responsibilities include onboarding, setup, configuration, documentation, vendor interaction, end-user support, training, and day-to-day system maintenance.

Key Responsibilities

  • Serve as technical lead for planning, development, and support of ed tech applications.
  • Document system requirements, policies, procedures, and training materials.
  • Develop and maintain a working knowledge of existing ed tech applications.
  • Act as liaison with vendors to resolve application-related issues.
  • Identify improvements to enhance system reliability and reduce errors.
  • Build collaborative relationships with departments, faculty, and school leaders.
  • Prioritize and schedule support tasks and special projects.

Service Delivery

  • Adhere to IT application standards, SLAs, KPIs, and documentation norms.
  • Interpret requirements of academic and business stakeholders to implement solutions.
  • Resolve service requests and incidents promptly.
  • Provide timely status updates and progress reporting.

Skills and Qualifications

  • Two or more years of professional experience in IT or application support.
  • Experience in school district, non-profit, or government agency is a plus.
  • Relevant certifications (e.g., ITIL, PMP, Google Workspace) are beneficial.
  • Strong work ethic, excellent planning, organizational, and communication skills.
  • Ability to manage multiple priorities while ensuring high-quality service.
  • Alignment with KIPP Texas's mission and core values.

Compensation & Benefits

As a full-time KIPP Texas employee, you are eligible for a variety of competitive benefits including medical, dental, vision, life insurance, and disability plans.

Key skills/competency

  • Ed Tech
  • Application Support
  • IT Troubleshooting
  • Technical Documentation
  • Vendor Management
  • Customer Service
  • System Configuration
  • Project Management
  • Knowledge Management
  • Collaboration
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How to Get Hired at KIPP

🎯 Tips for Getting Hired

  • Customize your resume: Tailor for ed tech support roles.
  • Align with mission: Emphasize passion for education.
  • Highlight certifications: Showcase ITIL, PMP or similar.
  • Prepare for technical questions: Review ed tech systems and processes.

📝 Interview Preparation Advice

Technical Preparation

Review ed tech application basics.
Study system configuration processes.
Practice technical troubleshooting exercises.
Read industry technical documentation.

Behavioral Questions

Describe a conflict resolution example.
How do you prioritize tasks under pressure?
Explain teamwork in challenging projects.
Discuss adapting to rapid change.

Frequently Asked Questions