Support Analyst, Ed Tech Applications
@ KIPP

Houston, Texas, United States
On Site
Full-time
Posted 3 days ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXX******* @kipp.org
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Job Details

About KIPP Texas

KIPP Texas Public Schools is a network of 54 public charter, open-enrollment, pre-k-12 schools across Austin, Dallas-Ft. Worth, Houston, and San Antonio. Their mission is to create joyful, academically excellent schools that empower students to pursue college, career, and beyond.

The Opportunity

The Support Analyst, Ed Tech Applications reports to the KTX Manager, Ed Tech Applications. In this role, you will support and maintain a variety of ed tech data and application solutions, assist departments during onboarding and set-up, configure applications, document systems, interact with software vendors, and provide end-user support and training.

Key Responsibilities

  • Serve as technical lead for the implementation of ed tech applications.
  • Document system requirements, policies, procedures, and training materials.
  • Build deep knowledge of applications to support internal customers.
  • Act as a technical liaison with software vendors for resolution of issues.
  • Identify improvements to enhance system reliability and performance.
  • Collaborate with departments, faculty, school leaders, and stakeholders.
  • Prioritize and schedule support activities and tasks.
  • Adhere to IT standards, SLAs, KPIs, and maintain effective communication.
  • Evaluate requirements from academic and business stakeholders for solution development.
  • Provide timely progress reporting and status communication.

Qualifications & Skills

  • Two or more years of professional IT or application support experience.
  • Experience in a school district, non-profit, or government agency is a plus.
  • Relevant certifications such as ITIL, PMP, or Google Workspace preferred.
  • Strong troubleshooting, technical documentation, and communication skills.
  • Customer-focused, organized, with the ability to manage multiple priorities.

Compensation & Benefits

This full-time role offers competitive benefits including medical, dental, vision, life insurance, and disability plans.

Key skills/competency

  • Ed Tech
  • Application Support
  • Technical Liaison
  • Vendor Management
  • Documentation
  • Training
  • System Maintenance
  • Customer Service
  • IT Support
  • Troubleshooting
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How to Get Hired at KIPP

🎯 Tips for Getting Hired

  • Research KIPP Texas's culture: Understand mission, values, and community impact.
  • Customize your resume: Highlight ed tech and IT support experience.
  • Demonstrate technical expertise: Showcase troubleshooting and system configuration skills.
  • Prepare for interviews: Review examples of vendor and customer interactions.

📝 Interview Preparation Advice

Technical Preparation

Review ed tech platform documentation.
Practice IT troubleshooting and vendor communication.
Learn system configuration and maintenance.
Update relevant technical certifications.

Behavioral Questions

Describe a challenging customer support scenario.
Explain teamwork during system issues resolution.
Detail independent problem-solving experiences.
Illustrate effective internal communication examples.

Frequently Asked Questions