Support Analyst, Ed Tech Applications
@ KIPP

Austin, Texas, United States
On Site
Full-time
Posted 3 days ago

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XXXXXXXXXX XXXXXXXXX XXXXXXXXX******* @kipptexas.org
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Job Details

About KIPP Texas

KIPP Texas Public Schools is a network of 54 public charter schools educating nearly 32,000 students across Austin, Dallas-Ft. Worth, Houston, and San Antonio. Our mission is to create joyful, academically excellent schools that prepare students with the skills to pursue college, career, and beyond.

Job Opportunity: Support Analyst, Ed Tech Applications

The Support Analyst, Ed Tech Applications reports to the KTX Manager, Ed Tech Applications. This role is responsible for supporting and maintaining a variety of ed tech data and application solutions and performing tasks such as assisting in onboarding, system configuration, documentation, vendor interaction, end-user support, training, and day-to-day maintenance.

Key Responsibilities

  • Technical lead for planning, development, implementation and support of ed tech applications.
  • Document system requirements, policies, procedures, training materials, and communication plans.
  • Develop working knowledge of existing ed tech applications and provide high quality customer service.
  • Act as technical liaison with ed tech vendors and resolve issues professionally.
  • Identify improvements to resolve errors and enhance system reliability.
  • Undertake knowledge management by maintaining current and relevant system information.
  • Collaborate with departments, faculty, school leaders, and stakeholders.
  • Prioritize and schedule assigned support tasks and projects.

Service Delivery

  • Adhere to IT application standards, SLAs, KPIs, and documentation practices.
  • Evaluate and interpret requirements of academic & business stakeholders to implement solutions.
  • Resolve application-related issues and service requests efficiently.
  • Provide timely communication on service request status and progress reporting.

Qualifications

  • Two or more years of professional experience in IT or application support.
  • Experience in school districts, non-profits, or government agencies is a plus.
  • Relevant industry certifications (ITIL, PMP, Google Workspace, etc.) are advantageous.
  • Strong planning, organizational skills, customer focus, and attention to detail.
  • Ability to communicate at all organizational levels and work independently.

Compensation & Benefits

As a full time KIPP Texas employee, you are eligible to participate in all KIPP Texas’ benefit plans, including medical, dental, vision, life insurance, and disability plans.

Key skills/competency

  • Ed Tech Applications
  • IT Support
  • System Maintenance
  • Technical Documentation
  • Vendor Management
  • Customer Service
  • Project Management
  • Knowledge Management
  • Problem Resolution
  • Stakeholder Collaboration
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How to Get Hired at KIPP

🎯 Tips for Getting Hired

  • Research KIPP Texas: Understand the mission and values from their website.
  • Customize your resume: Highlight IT support and ed tech experience.
  • Tailor your cover letter: Emphasize customer support and technical troubleshooting.
  • Prepare for interviews: Review scenarios on system implementation.
  • Follow up: Send thank-you emails to hiring managers promptly.

📝 Interview Preparation Advice

Technical Preparation

Review ed tech application documentation.
Study system troubleshooting processes.
Prepare technical scenario examples.
Familiarize with IT service standards.

Behavioral Questions

Describe a challenge with system issues.
Explain working in a dynamic environment.
Share stakeholder collaboration experiences.
Discuss effective customer service examples.

Frequently Asked Questions