Patient Access Representative

@ Kindred Healthcare

About Patient Access Representative

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

The Registrar is responsible for coordinating patient registration, insurance verification, and financial clearance processes to ensure accurate and timely patient access to services. This role involves collecting patient information, verifying insurance eligibility, securing pre-certifications, and collecting payments while maintaining exceptional customer service standards in an acute care hospital setting.

Essential Functions

• Register patients for inpatient, outpatient, and emergency services ensuring demographic and financial accuracy.
• Verify insurance eligibility, benefits, and authorization requirements for scheduled services.
• Provide financial obligation information including co-pays, deductibles, and payment options.
• Collect and document payments, issue receipts, and balance cash drawers daily.
• Communicate with clinical staff, physician offices, and ancillary departments to facilitate admissions and appointments.
• Distribute and explain forms, documents, and educational materials to patients and families.
• Respond to patient inquiries regarding registration, insurance, and billing processes.
• Maintain patient confidentiality and comply with HIPAA guidelines.
• Document all interactions and update electronic medical records.
• Assist with rescheduling and managing patient appointments as needed.

Knowledge/Skills/Abilities/Expectations

• Excellent communication and customer service skills.
• Strong attention to detail and accuracy in data entry.
• Basic knowledge of insurance verification and medical terminology.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office and electronic medical record systems.
• Ability to maintain a professional demeanor under stressful situations.

Education & Experience

High School Diploma or GED required. Minimum of 1 year experience in a healthcare registration, scheduling, or patient access setting preferred. Experience with medical terminology and insurance verification is beneficial.

Key skills/competency

• Patient Registration
• Insurance Verification
• Financial Clearance
• Customer Service
• Data Entry
• HIPAA Compliance
• Medical Terminology
• Microsoft Office
• Electronic Medical Records
• Communication