Guest Service Agent - Part Time
Kimpton Hotels & Restaurants · Los Angeles, CA
- On site
- Part-time
- $40,000 / year
- Los Angeles, CA
Job highlights
- Provide outstanding guest service.
- Manage guest registration and check-out.
- Handle PBX and mail services efficiently.
- Create personal guest experiences.
- Develop guest relationships for repeat business.
About the role
Guest Service Agent - Part Time
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
Some Of Your Responsibilities Include
- Review arrivals noting special requests, blocking rooms as needed.
- Check in and out hotel guests in a confident, professional and friendly manner.
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
- Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
- Follow established key control policy.
- Ensure proper credit policies are followed.
- Submit all lost & found articles accompanied by a completed lost & found report.
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
- Verify credit limit report.
- Monitor room availability throughout the day.
- Review daily the selling status of the hotel using yield management system.
- Attend department meeting once a month.
- Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.
What You Bring
- High school diploma or general education degree (GED) required.
- Previous experience in a Front Desk or customer-facing role is preferred.
- Knowledgeable of immediate area, services, attractions, and events.
- Flexible schedule, able to work evenings, weekends and holidays.
- Work well under pressure, dealing with many arrivals and departures within a short period of time.
- Familiar with hotel systems and operations, and the ability to enter in information accurately.
Diversity & Inclusion
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.
Key skills/competency
- Customer Service
- Hospitality
- Front Desk Operations
- Guest Relations
- Communication Skills
- Problem-Solving
- Teamwork
- Time Management
- Attention to Detail
- Hotel Systems
Skills & topics
- Guest Service Agent
- Hospitality
- Front Desk
- Customer Service
- Part-Time
- Hotel
- Guest Relations
- Reservations
- Check-in
- Check-out
How to get hired
- Tailor your resume: Highlight customer service and hospitality experience, emphasizing guest interaction and problem-solving skills relevant to a Guest Service Agent role.
- Showcase your personality: Align your application and interview responses with Kimpton's values of genuine connection, creativity, and self-leadership.
- Demonstrate flexibility: Emphasize your availability for evenings, weekends, and holidays, showcasing your adaptability for a part-time role.
- Prepare for interviews: Be ready to discuss your knowledge of local attractions and how you create memorable guest experiences.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the typical working hours for a Part-Time Guest Service Agent at Kimpton Hotels & Restaurants?
- Part-time Guest Service Agent roles at Kimpton Hotels & Restaurants often require flexibility, including evenings, weekends, and holidays. Specific shift availability will depend on the hotel's needs and can vary.
- What kind of guest experience can I expect to provide as a Guest Service Agent?
- As a Guest Service Agent, you'll be responsible for creating 'ridiculously personal experiences,' managing guest check-in/check-out, handling inquiries, and fostering relationships that encourage guests to return. The focus is on heartfelt, human connections.
- Is previous hotel front desk experience required for the Guest Service Agent position?
- While previous experience in a Front Desk or customer-facing role is preferred for the Guest Service Agent position, it is not strictly required. Kimpton values personality and a passion for service.
- How does Kimpton Hotels & Restaurants foster a unique company culture for its employees?
- Kimpton fosters a culture that celebrates individuality, creativity, and self-leadership. They encourage employees to be their genuine selves and focus on making a positive impact on guests and coworkers.
- What are the essential skills for a Guest Service Agent at Kimpton?
- Essential skills include strong customer service, effective communication, problem-solving under pressure, attention to detail, familiarity with hotel systems, and a flexible schedule. Knowledge of the local area is also beneficial.
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