Escrow/Recovery Services Specialist, Terra West...

@ K.G.D.O. Holding Company, LLC

Company Culture & Core Values

Terra West Management Services’ primary goal is to provide excellent service to both internal and external clients by living through our Core Values. Our culture thrives when every team member works positively, cooperatively and respectfully with every person we contact. The ideal candidate will also promote these Core Values to enhance the company's cultural health and overall success.

Essential Functions

• Process resale disclosure certificates and statements of demand via third party disclosure software.
• Process closing title paperwork by managing new and resale owner accounts.
• Communicate with title companies and customers via phone and email regarding pending escrow transactions.
• Notify Management Team on expiring or expired documents in disclosure software.
• Process pre-collection courtesy and collection notices per homeowners association policies.
• Verify account information via County websites, bankruptcy records, and other verification sites.
• Troubleshoot customer concerns in-line with governing documents and collections policies.
• Communicate with owners regarding disputes, payment plans, and account histories.
• Post and deposit payments to owner accounts.
• Conduct account balancing, reconciliation, and data entry.
• Perform other assigned duties.

Core Competencies

• Attention to detail and accuracy
• Strong interpersonal skills
• Excellent written and oral communication skills
• Organizational and problem-solving skills
• Ability to communicate with all levels of the organization

Requirements

Minimum Qualifications include at least one year of customer service and/or administrative experience in an office environment, intermediate knowledge of Word, Excel, and Outlook, and the ability to navigate county and government websites.

Physical & Environmental Conditions

This role is primarily office based with constant sitting, frequent standing and walking, and occasional bending, crouching, or kneeling. There are no driving, lifting, or dealing with hazardous environments.

EEO/Drug Free Workplace

The company maintains an equal employment opportunity and drug free workplace policy.

Key skills/competency

Escrow/Recovery Services Specialist, customer service, data entry, communication, verification, reconciliation, administrative, attention to detail, organization, troubleshooting