Senior Analyst, Food Safety and Quality Assurance Data Analyst
KFC · Plano, TX
- On site
- Full-time
- $97,743 / year
- Plano, TX
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Job highlights
- Lead KFC's FSQA data and insights program.
- Analyze food safety, quality, and operational trends.
- Manage product quality complaint program.
- Improve data quality and reporting processes.
- Provide actionable insights for continuous improvement.
About the role
Senior Food Safety and Quality Assurance Analyst
This role is part of KFC U.S. Food Safety & Quality Assurance and is responsible for leading the team’s data and insight capability across product quality, food safety, and operational performance. The Senior Analyst will manage and evolve FSQA reporting and analytics, strengthen visibility to risk and performance trends, and help shift the team from reporting activity to driving actionable insights that support continuous improvement. This role also retains ownership of the KFC processing product quality complaints program, including complaint intake, follow-up, trend analysis, and credit resolution support. Success in this role requires strong analytical rigor, sound judgment, and the ability to translate data into clear recommendations that improve business performance.
Key Responsibilities
- Lead and evolve the KFC FSQA data program, including building and/or updating BI dashboards, recurring reporting, ad hoc analysis, and performance visibility across food safety, product quality, and operational measures.
- Translate complex data into actionable insights by identifying trends, recurring issues, and emerging risks, then communicating clear recommendations to FSQA and cross-functional partners.
- Manage the KFC processing product quality complaints program, including intake, documentation, trend reporting, follow-up, and credit resolution coordination.
- Improve the quality, consistency, and usability of FSQA data by strengthening reporting processes, system workflows, and data governance practices.
- Support investigations and issue management through structured analysis, root cause trend identification, and reporting that helps prioritize corrective actions.
- Build clear, decision-ready updates and presentations for leaders and stakeholders, with a focus on story telling; what matters, why it matters, and what should happen next.
- Partner across FSQA, Operations, Supply Chain, Product Development, customer care, distribution, suppliers, and IT support teams to improve visibility, follow-through, and business outcomes.
- Lead cross-brand, cross-functional projects as needed to support business and regulatory updates.
Required Qualifications
- Bachelor’s degree in Data Analytics, Food Science, Business, Supply Chain, or a related field
- 3+ years of experience in analytics, food safety, quality assurance, compliance, or a related business support role
- Experience managing complex data, reporting processes, or business systems in a fast-paced, cross-functional environment
Technical Skills
- Advanced Excel skills and experience building dashboards, reports, and performance tracking tools
- Experience with analytics and visualization platforms such as Domo, Power BI, Tableau, or similar tools
- Experience with complaint, issue management, QA, or workflow systems (i.e., ServiceNow)
- Ability to validate data, improve data quality, and streamline reporting processes
- Working knowledge of AI-enabled productivity and analysis tools, SQL, automation, or database tools preferred, with the ability to use these tools to improve reporting efficiency and insight generation
Core Competencies
- Strong analytical thinking and sound judgment
- Ability to move beyond reporting and identify what matters, why it matters, and what actions should follow
- Clear written and verbal communication skills, including the ability to tailor insights to different audiences
- Strong prioritization, ownership, and follow-through across multiple stakeholders
- Continuous improvement mindset with a practical, business-focused approach
Preferred Experience
- Experience supporting QSR, restaurant, franchise, food manufacturing, or supply chain quality programs
- Familiarity with food safety, quality, audit, or compliance programs
- Experience managing complaint data, issue tracking, or trend analysis in an operator-facing or customer-facing environment
- Experience translating business questions into metrics, analyses, and practical recommendations
Key skills/competency
- Data Analysis
- Food Safety
- Quality Assurance
- Business Intelligence
- Reporting
- Trend Analysis
- SQL
- Power BI
- Tableau
- Problem Solving
Skills & topics
- Data Analyst
- Food Safety
- Quality Assurance
- KFC
- Analytics
- Reporting
- BI Dashboards
- Trend Analysis
- SQL
- Power BI
How to get hired
- Tailor your resume: Highlight your experience with data analytics, food safety, and quality assurance. Quantify achievements whenever possible.
- Showcase technical skills: Emphasize proficiency in Excel, BI tools (Power BI, Tableau, Domo), and any experience with SQL or workflow systems.
- Demonstrate analytical rigor: Prepare examples of how you translated complex data into actionable insights and recommendations in previous roles.
- Understand KFC's mission: Research KFC's commitment to food safety and quality. Align your application with their values and operational goals.
- Prepare for interviews: Be ready to discuss your problem-solving approach, communication style, and experience managing cross-functional projects.
Technical preparation
Master Excel for dashboards and reports.,Practice with Power BI or Tableau.,Familiarize yourself with SQL basics.,Understand workflow and complaint systems.
Behavioral questions
Describe a complex data analysis you performed.,How do you communicate data insights to stakeholders?,Tell me about a time you drove improvement.,How do you prioritize multiple tasks?
Frequently asked questions
- What are the key responsibilities for a Senior Analyst, Food Safety and Quality Assurance at KFC?
- The Senior Analyst at KFC is responsible for leading the FSQA data and insights program, managing product quality complaints, improving data quality, and translating complex data into actionable recommendations to enhance food safety, product quality, and operational performance.
- What technical skills are essential for the Senior Analyst, Food Safety and Quality Assurance role at KFC?
- Essential technical skills include advanced Excel, experience with BI platforms like Power BI or Tableau, and familiarity with complaint/issue management systems. Working knowledge of SQL and AI tools is preferred for improving reporting efficiency at KFC.
- What kind of experience is preferred for this KFC job?
- Preferred experience includes supporting QSR or food manufacturing quality programs, familiarity with food safety/compliance, and a track record of managing complaint data and trend analysis in customer-facing roles for KFC.
- How does KFC use data analytics in its Food Safety & Quality Assurance department?
- KFC utilizes data analytics to gain visibility into risk and performance trends related to food safety and product quality. The goal is to shift from simple reporting to driving actionable insights for continuous improvement and addressing operational issues.
- What is the salary range for a Senior Analyst, Food Safety and Quality Assurance at KFC?
- The expected annual salary range for this role at KFC is between $89,335 and $97,743, plus bonus eligibility. The final offer will consider factors like location, experience, and other job-related elements.
- What educational background is required for the Senior Analyst, Food Safety and Quality Assurance position at KFC?
- A Bachelor’s degree in Data Analytics, Food Science, Business, Supply Chain, or a related field is required for this Senior Analyst position at KFC.
- Can you explain the product quality complaints program managed by this role at KFC?
- This role manages KFC's processing product quality complaints program, which involves intake, documentation, trend reporting, follow-up actions, and coordinating credit resolution support for quality-related issues.