16 hours ago
Telephone Operations Specialist
Keystone Recruitment
Hybrid
Contractor
$65,000
Hybrid
Job Overview
Job TitleTelephone Operations Specialist
Job TypeContractor
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$65,000
LocationHybrid
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Job Description
Role Overview: Telephone Operations Specialist
As a Telephone Operations Specialist, you will manage high-volume telephone operations leveraging dispatch software and the Microsoft Office suite. Your core responsibilities involve documenting comprehensive call handling workflows, from initial connection to information verification and precise data entry, ensuring seamless communication services globally.
Key Responsibilities
- Call Routing & Connection Management: Efficiently route local, long-distance, emergency, and specialized calls using switchboard systems, meticulously monitoring signal lights and maintaining uninterrupted connections.
- Customer Information Processing: Listen attentively to caller requests, verify unclear information through alternate spellings or locations, and provide accurate directory assistance using alphabetical and geographical references.
- Data Entry & Directory Maintenance: Update and maintain directory databases, categorize incoming information from multiple sources, and ensure data accuracy across all records and systems.
- Dispatch & Device Coordination: Utilize computer-aided dispatch software and handheld computer device applications to log calls, track statuses, and generate essential operational reports.
- Performance Documentation & Reporting: Create detailed Excel spreadsheets tracking call volumes, connection times, and accuracy metrics, and prepare clear PowerPoint briefings for operational reviews.
Required Skills
- Microsoft Outlook (email/communication)
- Windows OS proficiency
- Microsoft Excel (call tracking, reporting, data analysis)
- Microsoft PowerPoint (briefings, training materials)
- Computer-aided dispatch software experience
- Handheld computer device applications
- Exceptional customer service and information verification
Technical Tools Used
- Telephone switchboard/call routing systems
- Computer-aided dispatch (CAD) software
- Handheld mobile device dispatch applications
- Microsoft Office Suite (Outlook, Excel, PowerPoint, Windows)
- Directory management databases
- Cloud collaboration platforms
Ideal Background
- Call center representatives with dispatch experience
- 911/emergency dispatch operators
- Customer service specialists using CAD software
- Directory assistance professionals
- Remote technical support with Microsoft Office proficiency
Preferred Qualifications
- Experience maintaining large organization directories
- High-volume customer service or dispatch background
- Multitasking in fast-paced remote environments
Key skills/competency
- Call Routing
- Dispatch Software
- Data Entry
- Directory Management
- Customer Service
- Information Verification
- Microsoft Excel
- Microsoft PowerPoint
- Windows OS
- Communication
How to Get Hired at Keystone Recruitment
- Research Keystone Recruitment's mission: Understand their values and service model to align your application and demonstrate cultural fit.
- Tailor your resume for operations: Highlight specific experience in high-volume call handling, dispatch software, and data management.
- Showcase remote work proficiency: Emphasize your ability to multitask and self-manage effectively in a remote environment, leveraging cloud collaboration tools.
- Prepare for technical skill assessments: Be ready to demonstrate strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and discuss dispatch system experience.
- Illustrate problem-solving abilities: Provide concrete examples of how you've verified unclear information and handled complex caller requests accurately.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What specific technical tools are essential for the Telephone Operations Specialist role at Keystone Recruitment?
02How does Keystone Recruitment measure performance for its Global Remote Telephone Operations Specialists?
03What kind of call volume should a Telephone Operations Specialist expect to manage at Keystone Recruitment?
04What is the typical interview process for a Telephone Operations Specialist at Keystone Recruitment?
05Are there opportunities for flexible scheduling within the flexible hourly contractor model for the Telephone Operations Specialist role?
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