Public Benefits Application Specialist
Keystone Recruitment
Job Overview
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Job Description
Public Benefits Application Specialist
One of our clients is hiring Public Benefits Application Specialists to support a first-of-its-kind AI research initiative focused on real-world public services tasks. In this role, you will leverage your hands-on experience with U.S. social services systems to help train and evaluate advanced AI systems.
Our client partners with leading AI labs and enterprises to train frontier AI models using human expertise. This project focuses on improving AI systems’ ability to complete complex, real-life public benefits and social service workflows.
As an Expert Contributor, you will design realistic, high-quality tasks that reflect how individuals apply for and navigate public benefits. You will create prompts, execute real-world workflows, and develop detailed evaluation rubrics to measure AI performance in nuanced scenarios involving public assistance programs. This is a fully remote, flexible contract opportunity with long-term project potential.
Key Responsibilities
- Task Design & Prompt Creation: Identify common public benefit scenarios people seek AI assistance with, draft realistic prompts simulating user interactions. Focus on areas such as applying for SNAP, SSDI, Medicaid, affordable healthcare and mental health services, and health insurance marketplace plans.
- Task Execution & Documentation: Complete workflows as designed, provide proof of execution and documentation, and capture real-world friction points and edge cases.
- Evaluation & AI Performance Assessment: Develop structured evaluation rubrics, assess AI outputs against real-world standards, and identify reasoning gaps, compliance risks, and misinformation.
Working Model
- Minimum commitment: 10 hours per week
- Fully remote (U.S.-based only)
- Flexible schedule
- Weekly payments via Stripe or Wise
- Desktop/laptop required (Chromebooks not supported)
Ideal Background
- Direct experience with U.S. public benefits systems or social services
- Knowledge of SNAP, SSDI, Medicaid, health insurance enrollment, or disability claims
- Strong written communication skills
- Ability to translate complex systems into structured workflows
- Analytical thinking and rubric development capability
Key skills/competency
- U.S. social services
- AI research
- Public benefits
- SNAP
- SSDI
- Medicaid
- Healthcare enrollment
- Disability claims
- Written communication
- Analytical thinking
How to Get Hired at Keystone Recruitment
- Research Keystone Recruitment's clients: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Highlight public benefits expertise: Emphasize direct, hands-on experience with U.S. systems like SNAP, SSDI, and Medicaid.
- Showcase analytical and communication skills: Detail your ability to design workflows and develop clear evaluation rubrics.
- Tailor your resume: Customize it with keywords like AI research, social services, public benefits, and workflow design.
- Prepare for scenario-based questions: Be ready to discuss real-world public benefit application challenges and solutions.
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