3 days ago
Banking Customer Service Specialist
Keystone Recruitment
Remote
Contractor
$30,000
Remote
Job Overview
Job TitleBanking Customer Service Specialist
Job TypeContractor
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$30,000
LocationRemote
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Job Description
Role Summary
Deliver professional digital banking support via chat, email, and phone. Process transactions securely and enhance customer satisfaction in fast-paced remote environment.
Key Responsibilities
- Process deposits, withdrawals, transfers via digital platforms
- Respond promptly to customer inquiries across multiple channels
- Verify transactions and maintain accurate digital records
- Recommend banking products based on customer needs
- Balance daily logs and resolve transaction discrepancies
- Collaborate with remote team to improve service processes
Daily Tasks You'll Handle
- 60% customer interactions (chat/email/phone support)
- 25% transaction processing and verification
- 10% record keeping and reporting
- 5% team collaboration and process improvement
Required Skills
- Digital banking platforms and office software proficiency
- Excellent written/verbal communication
- Strong attention to detail and organizational skills
- Customer service experience in fast-paced settings
- Comfortable with remote tools (Slack, Zoom, ticketing systems)
- Problem-solving and multitasking abilities
Technology You'll Use
- Banking CRM/ticket systems
- Secure transaction platforms
- Google Workspace/Microsoft 365
- Slack, Zoom, remote desktop tools
Success Looks Like
- 95%+ customer satisfaction scores
- 100% transaction accuracy
- <5% escalation rate to supervisors
- Consistent on-time performance across shifts
Preferred Background
- Financial services/customer support experience
- Familiarity with digital banking products
- Remote work experience
Key skills/competency
- Digital Banking
- Customer Service
- Transaction Processing
- Communication Skills
- CRM Systems
- Problem Solving
- Data Entry
- Remote Collaboration
- Financial Services
- Attention to Detail
How to Get Hired at Keystone Recruitment
- Research Keystone Recruitment's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight experience in digital banking, customer service, and remote work, using keywords like 'transaction processing' and 'CRM systems'.
- Showcase communication skills: Prepare to demonstrate excellent written and verbal communication, crucial for a remote Banking Customer Service Specialist role.
- Highlight technical proficiency: Emphasize your comfort with remote collaboration tools and banking platforms relevant to Keystone Recruitment's operations.
- Prepare for behavioral interviews: Practice describing situations where you've resolved customer issues, maintained accuracy, or collaborated effectively in a remote setting.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the primary communication channels for a Banking Customer Service Specialist at Keystone Recruitment?
02What specific banking transactions will I be responsible for processing?
03What remote tools does Keystone Recruitment utilize for this role?
04What does success look like in the Banking Customer Service Specialist role?
05Is prior remote work experience required for this Banking Customer Service Specialist position?
06How many hours per week are expected for this part-time contractor role?
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