2 days ago
Banking Customer Service Specialist
Keystone Recruitment
Hybrid
Contractor
$35,000
Hybrid
Job Overview
Job TitleBanking Customer Service Specialist
Job TypeContractor
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$35,000
LocationHybrid
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Job Description
Role Summary
Deliver professional digital banking support via chat, email, and phone. Process transactions securely and enhance customer satisfaction in a fast-paced remote environment as a Banking Customer Service Specialist.
Key Responsibilities
- Process deposits, withdrawals, transfers via digital platforms
- Respond promptly to customer inquiries across multiple channels
- Verify transactions and maintain accurate digital records
- Recommend banking products based on customer needs
- Balance daily logs and resolve transaction discrepancies
- Collaborate with remote team to improve service processes
Daily Tasks You'll Handle
- 60% customer interactions: chat/email/phone support
- 25% transaction processing: and verification
- 10% record keeping: and reporting
- 5% team collaboration: and process improvement
Required Skills
- Digital banking platforms and office software proficiency
- Excellent written/verbal communication
- Strong attention to detail and organizational skills
- Customer service experience in fast-paced settings
- Comfortable with remote tools (Slack, Zoom, ticketing systems)
- Problem-solving and multitasking abilities
Technology You'll Use
- Banking CRM/ticket systems
- Secure transaction platforms
- Google Workspace/Microsoft 365
- Slack, Zoom, remote desktop tools
Success Looks Like
- 95%+ customer satisfaction scores
- 100% transaction accuracy
- <5% escalation rate to supervisors
- Consistent on-time performance across shifts
Preferred Background
- Financial services/customer support experience
- Familiarity with digital banking products
- Remote work experience
Key skills/competency
- Digital Banking
- Customer Service
- Transaction Processing
- Remote Support
- Communication
- CRM Systems
- Attention to Detail
- Problem-Solving
- Multitasking
- Financial Services
How to Get Hired at Keystone Recruitment
- Research Keystone Recruitment's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for remote roles: Highlight experience with digital banking, customer support, and remote collaboration tools like Slack and Zoom.
- Showcase problem-solving skills: Prepare examples demonstrating your ability to resolve complex customer issues and maintain transaction accuracy.
- Emphasize communication proficiency: Practice articulate and empathetic responses for chat, email, and phone interactions, aligning with Keystone Recruitment's service standards.
- Highlight remote work readiness: Detail your experience or comfort with remote work environments, self-management, and using virtual communication platforms.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What kind of banking transactions will a Banking Customer Service Specialist handle at Keystone Recruitment?
02What remote tools are essential for the Banking Customer Service Specialist role?
03How does Keystone Recruitment measure success for this Banking Customer Service Specialist position?
04What is the expected daily workload for a Banking Customer Service Specialist?
05Is prior financial services experience required for the Banking Customer Service Specialist role at Keystone Recruitment?
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