2 days ago
Banking Customer Service Specialist
Keystone Recruitment
Hybrid
Contractor
$40,000
Hybrid
Job Overview
Job TitleBanking Customer Service Specialist
Job TypeContractor
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$40,000
LocationHybrid
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Job Description
Role Summary
Deliver professional digital banking support as a Banking Customer Service Specialist, engaging with customers via chat, email, and phone. This role involves securely processing transactions and consistently enhancing customer satisfaction within a fast-paced, remote environment.
Key Responsibilities
- Process deposits, withdrawals, and transfers using digital platforms.
- Respond promptly to customer inquiries across multiple communication channels.
- Verify transactions and meticulously maintain accurate digital records.
- Recommend appropriate banking products based on identified customer needs.
- Balance daily logs and efficiently resolve transaction discrepancies.
- Collaborate effectively with the remote team to continuously improve service processes.
Daily Tasks You'll Handle
- 60% Customer Interactions: Providing support via chat, email, and phone.
- 25% Transaction Processing: Handling and verifying various banking transactions.
- 10% Record Keeping: Maintaining accurate digital records and generating reports.
- 5% Team Collaboration: Participating in process improvement initiatives with the remote team.
Required Skills
- Proficiency with digital banking platforms and standard office software.
- Excellent written and verbal communication skills.
- Strong attention to detail and exceptional organizational abilities.
- Proven customer service experience in fast-paced environments.
- Comfortable using remote collaboration tools such as Slack, Zoom, and ticketing systems.
- Demonstrated problem-solving and multitasking capabilities.
Technology You'll Use
- Banking CRM and ticket systems.
- Secure transaction processing platforms.
- Google Workspace/Microsoft 365.
- Slack, Zoom, and remote desktop tools.
Success Looks Like
- Achieving 95%+ customer satisfaction scores.
- Maintaining 100% transaction accuracy.
- Keeping the escalation rate to supervisors below 5%.
- Consistently performing on-time across all shifts.
Preferred Background
- Prior experience in financial services or customer support.
- Familiarity with various digital banking products.
- Previous successful remote work experience.
Key skills/competency
- Digital Banking Platforms
- Customer Service
- Transaction Processing
- Communication Skills
- Record Keeping
- Problem-Solving
- Multitasking
- Remote Collaboration Tools
- CRM Systems
- Financial Services
How to Get Hired at Keystone Recruitment
- Research Keystone Recruitment's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight digital banking support, customer service, and remote work experience for Keystone Recruitment.
- Showcase digital proficiency: Emphasize your comfort with digital banking platforms, CRM systems, and remote collaboration tools in your application.
- Prepare for behavioral questions: Practice responses demonstrating problem-solving, attention to detail, and customer satisfaction success in a remote context.
- Master virtual interview skills: Ensure a professional setup, stable internet, and clear communication for your remote interview with Keystone Recruitment.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What kind of customer service interactions can I expect as a Banking Customer Service Specialist at Keystone Recruitment?
02What specific digital banking platforms and tools should I be familiar with for this remote role at Keystone Recruitment?
03Since this is a part-time contractor role, what are the expected weekly hours for a Banking Customer Service Specialist?
04How important is transaction accuracy for the Banking Customer Service Specialist role at Keystone Recruitment?
05What are the key performance indicators for a Banking Customer Service Specialist at Keystone Recruitment?
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