3 days ago
Banking Customer Service Specialist
Keystone Recruitment
Hybrid
Contractor
$32,500
Hybrid
Job Overview
Job TitleBanking Customer Service Specialist
Job TypeContractor
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$32,500
LocationHybrid
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Job Description
Banking Customer Service Specialist
Deliver professional digital banking support via chat, email, and phone. Process transactions securely and enhance customer satisfaction in fast-paced remote environment.
Key Responsibilities
- Process deposits, withdrawals, transfers via digital platforms
- Respond promptly to customer inquiries across multiple channels
- Verify transactions and maintain accurate digital records
- Recommend banking products based on customer needs
- Balance daily logs and resolve transaction discrepancies
- Collaborate with remote team to improve service processes
Daily Tasks You'll Handle
- 60% customer interactions (chat/email/phone support)
- 25% transaction processing and verification
- 10% record keeping and reporting
- 5% team collaboration and process improvement
Required Skills
- Digital banking platforms and office software proficiency
- Excellent written/verbal communication
- Strong attention to detail and organizational skills
- Customer service experience in fast-paced settings
- Comfortable with remote tools (Slack, Zoom, ticketing systems)
- Problem-solving and multitasking abilities
Technology You'll Use
- Banking CRM/ticket systems
- Secure transaction platforms
- Google Workspace/Microsoft 365
- Slack, Zoom, remote desktop tools
Success Looks Like
- 95%+ customer satisfaction scores
- 100% transaction accuracy
- <5% escalation rate to supervisors
- Consistent on-time performance across shifts
Preferred Background
- Financial services/customer support experience
- Familiarity with digital banking products
- Remote work experience
Key skills/competency
- Digital Banking
- Customer Service
- Transaction Processing
- Communication Skills
- Remote Collaboration
- Problem-Solving
- CRM Systems
- Financial Services
- Data Entry
- Multitasking
How to Get Hired at Keystone Recruitment
- Research Keystone Recruitment's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for banking roles: Highlight digital banking proficiency, customer service achievements, and remote work experience for Keystone Recruitment.
- Showcase remote work readiness: Emphasize your comfort with Slack, Zoom, and ticketing systems, crucial for a remote Banking Customer Service Specialist role.
- Prepare for behavioral interviews: Practice articulating how you resolve customer issues and collaborate effectively in a remote team setting.
- Demonstrate strong communication skills: Highlight examples of excellent written and verbal communication, critical for the Banking Customer Service Specialist position at Keystone Recruitment.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the typical daily responsibilities for a Remote Banking Customer Service Specialist at Keystone Recruitment?
02What technology systems will I use in the Banking Customer Service Specialist role at Keystone Recruitment?
03What kind of customer service experience is preferred for this Banking Customer Service Specialist position?
04How does Keystone Recruitment measure success for a Banking Customer Service Specialist?
05Is the Remote Banking Customer Service Specialist position a full-time role?
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