4 days ago
Banking Customer Service Specialist
Keystone Recruitment
Remote
Contractor
$30,000
Remote
Job Overview
Job TitleBanking Customer Service Specialist
Job TypeContractor
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$30,000
LocationRemote
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Job Description
Banking Customer Service Specialist
Role Summary
Deliver professional digital banking support via chat, email, and phone. Process transactions securely and enhance customer satisfaction in a fast-paced remote environment, contributing to Keystone Recruitment's commitment to excellent customer service.
Key Responsibilities
- Process deposits, withdrawals, and transfers via digital platforms.
- Respond promptly to customer inquiries across multiple channels.
- Verify transactions and maintain accurate digital records.
- Recommend banking products based on customer needs.
- Balance daily logs and resolve transaction discrepancies.
- Collaborate with the remote team to improve service processes.
Daily Tasks You'll Handle
- 60% customer interactions (chat/email/phone support)
- 25% transaction processing and verification
- 10% record keeping and reporting
- 5% team collaboration and process improvement
Required Skills
- Digital banking platforms and office software proficiency.
- Excellent written and verbal communication skills.
- Strong attention to detail and organizational skills.
- Customer service experience in fast-paced settings.
- Comfortable with remote tools (Slack, Zoom, ticketing systems).
- Problem-solving and multitasking abilities.
Technology You'll Use
- Banking CRM/ticket systems
- Secure transaction platforms
- Google Workspace/Microsoft 365
- Slack, Zoom, remote desktop tools
Success Looks Like
- 95%+ customer satisfaction scores
- 100% transaction accuracy
- <5% escalation rate to supervisors
- Consistent on-time performance across shifts
Preferred Background
- Financial services/customer support experience
- Familiarity with digital banking products
- Remote work experience
Key skills/competency
- Digital Banking Support
- Customer Communication
- Transaction Processing
- Record Verification
- Problem-Solving
- Customer Satisfaction
- Remote Collaboration
- Data Accuracy
- Financial Product Recommendation
- Multitasking
How to Get Hired at Keystone Recruitment
- Research Keystone Recruitment's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight experience in digital banking, customer service, and proficiency with remote communication tools, directly addressing the Banking Customer Service Specialist requirements.
- Highlight remote work experience: Emphasize any previous successful remote work experiences and your ability to thrive independently while collaborating virtually.
- Prepare for interview questions: Practice answering behavioral questions related to customer conflict resolution, digital transaction accuracy, and managing workload in a flexible, remote environment.
- Demonstrate digital proficiency: Be ready to discuss your experience with banking CRM systems, secure transaction platforms, and communication tools like Slack and Zoom.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What is the work arrangement for the Banking Customer Service Specialist at Keystone Recruitment?
02What digital platforms will a Banking Customer Service Specialist use at Keystone Recruitment?
03How does Keystone Recruitment measure success for this Customer Service Specialist role?
04What are the typical daily responsibilities for a Remote Banking Customer Service Specialist?
05Does Keystone Recruitment require prior remote work experience for this specialist position?
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