Associate Solutions Engineer
Keystone Recruitment
Job Overview
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Job Description
Associate Solutions Engineer at Keystone Recruitment
Keystone Recruitment is seeking an Associate Solutions Engineer on behalf of a client specializing in advanced human data and AI infrastructure systems. This role is crucial in supporting enterprise customers, ensuring seamless technical execution, and optimizing workflows.
<Job Summary
As an Associate Solutions Engineer, you will provide essential technical support to enterprise clients, focusing on troubleshooting, optimizing workflows, and proactive account monitoring. This position requires a product-oriented mindset, where you will identify root causes, enhance processes, and contribute to shaping the customer experience through actionable insights and collaborative efforts across teams.
<Key Responsibilities
- Monitor client account usage to identify trends, anomalies, and proactive support opportunities.
- Troubleshoot technical issues for enterprise customers and provide clear, actionable solutions.
- Escalate complex or unresolved issues to Engineering with precise documentation.
- Maintain and improve technical documentation and internal Knowledge Base resources.
- Collaborate with cross-functional teams to share customer insights and improve workflows.
- Identify recurring customer challenges and recommend product or process enhancements.
- Communicate complex technical concepts clearly and empathetically to non-technical stakeholders.
Required Skills and Qualifications
- Strong troubleshooting and creative problem-solving abilities.
- Product-oriented mindset with strong ownership.
- Excellent written and verbal communication skills.
- Experience in enterprise customer support or client-facing technical roles.
- Ability to clearly document technical issues and solutions.
- Highly organized with strong attention to detail.
- Comfortable working independently in a remote environment.
- Ability to manage multiple concurrent tasks effectively.
Preferred Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- Familiarity with SaaS products, APIs, or cloud-based systems.
- Previous experience in solutions engineering or enterprise technical support environments.
Key skills/competency
- Technical Troubleshooting
- Customer Support
- Workflow Optimization
- Product Mindset
- Cross-functional Collaboration
- Technical Documentation
- SaaS
- APIs
- Cloud Systems
- AI Infrastructure
How to Get Hired at Keystone Recruitment
- Research Keystone Recruitment's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight experience in technical support, client-facing roles, and problem-solving relevant to an Associate Solutions Engineer.
- Showcase product mindset: Prepare examples demonstrating how you've identified root causes and improved processes in previous roles.
- Emphasize communication skills: Be ready to discuss how you communicate complex technical concepts to non-technical audiences.
- Highlight remote work capabilities: Provide evidence of your ability to work independently and manage tasks effectively in a remote setting.
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