Associate Solutions Engineer
Keystone Recruitment
Job Overview
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Job Description
Associate Solutions Engineer
We are hiring an Associate Solutions Engineer on behalf of one of our clients building advanced human data and AI infrastructure systems. This organization partners with leading AI labs and enterprise teams to deploy expert-driven training workflows and scalable data systems. The Associate Solutions Engineer will play a key role in supporting enterprise customers and ensuring seamless technical execution.
This is an hourly contract (independent contractor) position and is fully remote.
Job Summary
As an Associate Solutions Engineer, you will support enterprise clients with technical troubleshooting, workflow optimization, and proactive account monitoring. This is not a basic support role — you will operate with a product mindset, identifying root causes, improving processes, and helping shape the customer experience through actionable insights and cross-functional collaboration.
Key Responsibilities
- Monitor client account usage to identify trends, anomalies, and proactive support opportunities.
- Troubleshoot technical issues for enterprise customers and provide clear, actionable solutions.
- Escalate complex or unresolved issues to Engineering with precise documentation.
- Maintain and improve technical documentation and internal Knowledge Base resources.
- Collaborate with cross-functional teams to share customer insights and improve workflows.
- Identify recurring customer challenges and recommend product or process enhancements.
- Communicate complex technical concepts clearly and empathetically to non-technical stakeholders.
Required Skills and Qualifications
- Strong troubleshooting and creative problem-solving abilities.
- Product-oriented mindset with strong ownership.
- Excellent written and verbal communication skills.
- Experience in enterprise customer support or client-facing technical roles.
- Ability to clearly document technical issues and solutions.
- Highly organized with strong attention to detail.
- Comfortable working independently in a remote environment.
- Ability to manage multiple concurrent tasks effectively.
Preferred Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- Familiarity with SaaS products, APIs, or cloud-based systems.
- Previous experience in solutions engineering or enterprise technical support environments.
Key skills/competency
- Technical Troubleshooting
- Customer Support
- Workflow Optimization
- Product Mindset
- API Integration
- SaaS Applications
- Cloud Systems
- Cross-functional Collaboration
- Technical Documentation
- Problem Solving
How to Get Hired at Keystone Recruitment
- Research Keystone Recruitment's clients: Understand the AI infrastructure and human data space to align with the client's mission.
- Customize your resume: Highlight experience in technical troubleshooting, client-facing roles, and a product-oriented mindset for this Associate Solutions Engineer position.
- Showcase problem-solving skills: Prepare specific examples of how you've resolved complex technical issues and improved customer workflows.
- Demonstrate remote work proficiency: Emphasize your ability to work independently, manage multiple tasks, and communicate effectively in a remote setting.
- Prepare for technical discussions: Be ready to discuss SaaS products, APIs, cloud systems, and your understanding of data infrastructure in an interview setting.
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