Knowledge Systems Analyst

@ KeyBank

Knowledge Systems Analyst Role

The Knowledge Systems Analyst plays a key role in connecting system administrators, product owners, and enterprise knowledge stakeholders. The role focuses on translating business needs into practical technical solutions and content strategies, ensuring that organizational knowledge is accessible and aligned with enterprise goals.

Key Responsibilities

• Knowledge Management & Governance: Create and maintain taxonomies, controlled vocabularies, and metadata strategies.
• Design modular content strategies for learning materials, knowledge articles, and digital assets.
• Define standards for metadata, accessibility, and content lifecycle management.
• Collaborate with IT, communications, and operations for a consistent user-centric experience.

Systems & Analytics

• Evaluate and recommend knowledge sharing platforms.
• Manage data hygiene processes including deduplication, normalization, and enrichment.

Cross-Functional Collaboration

• Align non-technical stakeholders with IT initiatives.
• Partner with SMEs and product owners to ensure enterprise objectives are met.
• Champion best practices in knowledge management and content delivery.

Basic & Preferred Qualifications

The candidate must have a deep understanding of enterprise knowledge management principles, proven experience in taxonomy development and metadata design (e.g., SharePoint, Jira), and familiarity with automation tools like Microsoft Power Automate or Flow. Preferred qualifications include experience in preparing data for intelligent systems, expertise in content strategy, and knowledge of enterprise search optimization.

Work Arrangement & Compensation

This role offers a hybrid work environment for candidates in specific U.S. cities with remote options available for those outside KeyBank’s geographic footprint. The base salary range is between 71,000 and 80,000 USD annually, with short-term and deferred incentive compensation opportunities available.

Key skills/competency

• Taxonomy
• Metadata
• Data Stewardship
• Content Strategy
• Knowledge Management
• Analytics
• Collaboration
• Systems Analysis
• Automation
• Governance