Remote Business Analyst (VA ESOM)

Remote Business Analyst

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for a remote Business Analyst to support our Veterans Affairs ESOM contract. The Business Analyst supports transition activities for the CMDB and Change Control workstreams by gathering and documenting requirements, evaluating operational processes, and contributing to cost-benefit analysis under the direction of the Senior Business Analyst and Project Manager. This role works closely with both VA Infrastructure Operations (IO) stakeholders and Kentro delivery staff to ensure accurate documentation and traceability.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours; occasional travel to VA sites as required.

Responsibilities

• Gather, compile, and document business and technical requirements from VA IO stakeholders and subject matter experts.
• Support cost-benefit assessments by collecting and organizing data from cost estimators and technical staff.
• Analyze current-state IT processes related to SCM, CMDB, and Change Control; identify trends, errors, and data gaps.
• Develop alternate data depictions and visualizations to highlight issues and support decision-making.
• Produce clear, structured summary reports documenting findings, gaps, and recommendations.
• Collaborate with the Senior Business Analyst, Process Analyst, and architects to maintain alignment across workstreams.
• Assist with documentation of to-be process benefits in narrative, graphic, and oral formats as directed.

Qualifications

• 5+ years of program analysis experience on federal IT contracts.
• Bachelor's degree in Computer Science, Engineering, Math, or equivalent. An additional 8 years of relevant experience may be substituted for the education requirement for a total of 13+ years of relevant experience.
• Demonstrated ability to use source data to evaluate program and operational effectiveness.
• Proficiency with qualitative and quantitative analytical methods; ability to synthesize findings into actionable recommendations.
• Strong data manipulation skills using Microsoft Excel or similar tools; experience producing program status reports.
• Effective written and verbal communication skills for reporting to both technical and non-technical stakeholders.

Preferred Qualifications:

• Prior experience on VA IT programs or within a Department of Veterans Affairs contract.
• Familiarity with ServiceNow reporting, dashboards, or SPM for program tracking purposes.
• Experience supporting CMDB, ITSM, or Change Management transition efforts.
• PMI or IIBA entry-level certification, or equivalent coursework.

Clearance Requirement:

• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How To Apply

To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us .

Key skills/competency

• Business Analysis
• Requirements Gathering
• Stakeholder Management
• Data Analysis
• Process Improvement
• IT Operations
• CMDB
• Change Control
• Reporting
• Microsoft Excel