Customer Service Engineer (System Administrator) @ Kentro
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Job Details
Overview
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our transition to Kentro in 2025 reflects a rich legacy built upon IT Concepts, embracing a future centered around the Core of More. By joining our community, you support VA-ESOM End Point Support and Operations Monitoring contract across the United States.
Responsibilities
- Support government IT systems with installation, maintenance, testing, and troubleshooting.
- Deliver remote and desk-side technical support via IT tickets.
- Setup and maintain user accounts and manage Active Directory tasks.
- Monitor ServiceNow tickets and report discrepancies with corrective actions.
- Perform physical tasks such as lifting, bending, and equipment handling.
Travel & Work Environment
This role is based at Olin E. Teague VA Medical Center in Temple, TX. Occasional travel up to two weeks may occur for surge capacity; overtime is not authorized, and travel expenses are reimbursed per Kentro policy.
Health and Clearance Requirements
Candidates must meet vaccination and testing requirements specific to the VHA and be a US Citizen or Green card holder eligible for a Public Trust Suitability clearance.
Preferred Qualifications
- Routine system administration experience and log maintenance
- Knowledge of debugging protocols and IT principles
- Proficiency with Microsoft Office and Windows system administration
Company Culture & Benefits
Kentro offers competitive benefits, professional development, and a supportive work environment. Along with certifications, rewards, and social events, we foster growth through education reimbursements and networking opportunities.
How to Apply
Click the “Apply for this Job” button, upload your resume, and follow the application steps. For alternative methods, email careers@kentro.us.
Key skills/competency
Customer Service Engineer (System Administrator), IT support, troubleshooting, system administration, Active Directory, ServiceNow, debugging, technical support, hardware repair, government IT
How to Get Hired at Kentro
🎯 Tips for Getting Hired
- Research Kentro's culture: Review mission, values, and employee reviews.
- Customize your resume: Highlight IT support and admin skills.
- Prepare for technical questions: Focus on debugging and system troubleshooting.
- Practice real-life scenarios: Explain past experience in customer support.