Solutions Engineer, Enterprise - East
Kentik · United States
- Hybrid
- Full-time
- $240,000 / year
- United States
Job highlights
- Manage technical sales process for network intelligence solutions.
- Engage with customers from engineers to executives.
- Leverage network protocol and scripting expertise.
- Collaborate with sales and customer success teams.
- Travel frequently for customer engagements.
About the role
About Kentik
Kentik is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools, we demystify complex network operations, enabling organizations to deliver applications and innovation at scale. Built by network experts to make critical insight accessible to every engineer, Kentik is the real-time source of truth that understands every network in context — from data center to cloud to the internet. This single platform unifies and correlates cloud, device, flow, and synthetic data to turn telemetry into action. Market leaders like Akamai, Booking.com, Dropbox, and Zoom rely on Kentik to run, manage, and optimize their networks.
What We Do
Do you love helping customers implement innovative solutions and solve technical problems? Do you have a passion for learning about the latest technologies? Do you have a knack for helping customers understand the unique business value that a technical solution provides? Are you ready to bring a combination of technical skills, business acumen, and a do-whatever-it-takes attitude to help customers successfully leverage the Kentik solution to transform their businesses?
Kentik is looking for a Solutions Engineer to support our growing sales team and help bring the Kentik solution to market. This is an excellent opportunity to join one of Kentik’s most important technical teams, work with some of the best and brightest engineers in the industry, and develop your skills within one of the most innovative companies in the networking space. Solution Engineers at Kentik have the opportunity to help shape our product strategy and enable a broad set of use cases by working directly with our customers.
What You'll Do
- Manage all technical aspects of the sales process including product demonstration, proof of concept, customer on-boarding, and feature requests
- Respond to RFIs, RFPs, and RFQs
- Assist marketing in identifying opportunities to expand product marketing collateral to help close sales opportunities
- Champion of listening to customer requirements to channel product feedback and feature requests to the product management organization
- In collaboration with Customer Success, post-sales engineering check-ins with customers to maintain high customer success rates, share new features and product roadmap, and help customers integrate with their own in-house tools and systems
- Work in tandem with account team to meet or exceed monthly, quarterly, and annual booking objectives
- Attend trade shows, conferences, and meetups
- Requires frequent travel (30%+), often on short notice, including regular onsite meetings with current and prospective customers, with fluctuations by territory and quarter
What You'll Bring
Studies have shown that some candidates tend to apply to jobs only if they meet 100% of the qualifications. We encourage you to apply if you meet most of the criteria - even if you don’t match all of the qualifications, your skills and experience could be valuable in this role!
- 5+ years experience in a high tech sales/solutions engineering or systems/network engineering role
- Must be located on the U.S. East Coast
- Ability to conduct technical conversations with prospects ranging from staff-level engineers and architects to senior executives
- Strong verbal and written communication skills
- Experience managing Cisco/Juniper routers and your own Linux servers
- Strong understanding of network and application protocols (e.g. DNS, BGP, Netflow, TCP/IP, HTTP, SNMP) and their use for infrastructure design and operations
- Programming proficiency in a scripting language
- Understanding of DDoS attacks and basic mitigation methods
What We Offer
Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career. We’re very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers.
The base salary range for this position is: $133,000 - $168,000, with an expected overall targeted earnings (OTE) range of: $190,000 - $240,000. The salary range and OTE reflect the low and high end of the U.S. range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual salary offered may be lower or higher than the stated range depending on various factors, including but not limited to:
- Experience with the skill sets required for success
- Demonstrated competencies and potential
- A geographic market-based approach
In addition to a great career opportunity, Kentik offers stellar benefits for our employees, which include:
- 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
- Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
- Paid family & medical leave
- Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
- 401(k) retirement account
- Home office reimbursement
- Stock options
Note: Benefits are as listed for all US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate.
Come work with us
The true meaning of Kentik is visibility. We’re committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik.
We don’t look for individuals who fit the culture, but those who will continue to add to the culture.
We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status.
Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process, please reach out to recruiting@kentik.com.
Come as you are!
You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you’ll take on, we’re sure you’ll enjoy joining the Kentik team.
Key skills/competency
- Solutions Engineering
- Network Intelligence
- Sales Process Management
- Technical Demonstrations
- Proof of Concept
- Customer Onboarding
- RFI/RFP Response
- Product Feedback
- Network Protocols
- Scripting
Skills & topics
- Solutions Engineer
- Enterprise Sales
- Network Intelligence
- Network Protocols
- BGP
- Netflow
- TCP/IP
- Scripting
- RFP
- Proof of Concept
- Cisco
- Juniper
- Linux
How to get hired
- Tailor your resume: Highlight your 5+ years in sales/solutions or systems/network engineering, emphasizing protocol knowledge and scripting skills.
- Showcase your expertise: Detail your experience with Cisco/Juniper routers, Linux servers, and understanding of network protocols like BGP and Netflow.
- Demonstrate communication skills: Prepare to discuss technical concepts with diverse audiences, from engineers to senior executives.
- Highlight East Coast location: Ensure your resume clearly states your U.S. East Coast residency as required.
- Prepare for travel: Be ready to discuss your willingness and ability to travel up to 30%+.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the typical career path for a Solutions Engineer at Kentik?
- Solutions Engineers at Kentik have the opportunity to shape product strategy and enable a broad set of use cases by working directly with customers. You'll collaborate closely with sales and customer success teams, and your insights can directly influence product development. Growth opportunities may include specialization in specific network technologies or advancement into leadership roles within the solutions engineering or broader technical sales organization.
- How does Kentik support professional development for its Solutions Engineers?
- Kentik is committed to continuous learning and development. As a Solutions Engineer, you'll work with cutting-edge network intelligence technology and engage with diverse customer challenges. The company encourages skill enhancement through exposure to new technologies, direct customer interaction, and collaboration with industry experts within Kentik. They also offer opportunities to attend trade shows and conferences.
- What is the expected travel frequency for the Solutions Engineer Enterprise East role?
- The Solutions Engineer Enterprise East role requires frequent travel, estimated at 30% or more. This travel will involve regular onsite meetings with current and prospective customers. The frequency can fluctuate based on territory and the specific quarter, and travel may often be on short notice.
- Can I apply for the Solutions Engineer role if I don't meet 100% of the qualifications?
- Yes, Kentik strongly encourages you to apply even if you don't meet every single qualification. They understand that candidates may possess valuable skills and experience that align with the role's needs, even if not every criterion is perfectly matched. The company values a diverse set of experiences and skills.
- What are the key technical skills required for a Solutions Engineer at Kentik?
- Key technical skills include a strong understanding of network and application protocols (like DNS, BGP, Netflow, TCP/IP, HTTP, SNMP), experience managing Cisco/Juniper routers and Linux servers, and proficiency in a scripting language. Familiarity with DDoS attacks and mitigation methods is also important. You should also be comfortable discussing infrastructure design and operations.
- How does Kentik ensure an inclusive interview process for Solutions Engineer candidates?
- Kentik is committed to creating an inclusive interview process. If you require any reasonable accommodation during the application or interview stages, you are encouraged to reach out directly to recruiting@kentik.com. They aim to ensure all candidates feel supported and have an equitable experience.