Field Connect Administrator
Kelvin Group · United States
- Hybrid
- Full-time
- $80,000 / year
- United States
Job highlights
- Administer Field Connect platform at Kelvin Group.
- Integrate acquired companies into Kelvin platforms.
- Manage user accounts and ERP system integrations.
- Troubleshoot Field Connect and mobile device issues.
- Provide support for field technicians and staff.
About the role
Field Connect Administrator
Kelvin Group is seeking a dedicated Field Connect Administrator to act as the primary administrator and subject matter expert for the Field Connect platform. This role is crucial for supporting the integration of newly acquired companies into Kelvin Group's existing platforms. The position requires occasional travel within the U.S. to various company locations.
Key Responsibilities
- Serve as the primary administrator and subject-matter expert for the Field Connect platform.
- Manage user accounts, permissions, and integrations with the Spectrum ERP system.
- Troubleshoot connectivity and synchronization issues between Field Connect, mobile devices, and ERP data.
- Coordinate with the vendor and internal teams for issue resolution, upgrades, and deployments.
- Support field technicians and office staff with Field Connect access and usage issues.
- Support the integration of newly acquired companies into the Field Connect platform.
Requirements
- Experience administering FieldConnect field service management tool.
- 3+ years of hands-on IT support, systems administration, or endpoint management experience.
- Strong working knowledge of Microsoft 365 Administration.
- Excellent communication and problem-solving skills; able to work independently and collaboratively across distributed teams.
- Willingness to travel within the U.S. for integration or support trips as needed.
- Strong troubleshooting skills.
Benefits
- Eligible for healthcare benefits on Day 1 of employment: Medical, dental, vision, and prescription drug coverage.
- Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA).
- Health Savings Account (HSA).
- Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent Life.
- Accident Hospital Indemnity.
- Company-paid Short and Long-term Disability Insurance.
- Pet Insurance.
- Employer matched 401(k) saving plan (with Roth option).
- Weekly paycheck.
- Generous paid holiday schedule (11 days per year).
- Paid time off (vacation + sick time).
- Learning & Development programs.
- Employee Referral Bonus Program.
- Tuition Reimbursement.
EOE – Disability/Veterans
Key skills/competency
- Field Connect Administration
- Spectrum ERP Integration
- IT Support
- Systems Administration
- Endpoint Management
- Microsoft 365 Administration
- Troubleshooting
- User Account Management
- System Integration
- Field Service Management
Skills & topics
- Field Connect Administrator
- Field Connect
- Kelvin Group
- Systems Administrator
- IT Support
- Spectrum ERP
- Microsoft 365
- Field Service Management
- System Integration
- Endpoint Management
How to get hired
- Tailor your resume: Highlight your Field Connect administration and IT support experience.
- Showcase your skills: Emphasize your troubleshooting, Microsoft 365, and ERP integration abilities.
- Quantify achievements: Use numbers to demonstrate your impact in previous roles.
- Prepare for interviews: Be ready to discuss your experience with Field Connect and system integrations.
- Network strategically: Connect with Kelvin Group employees on LinkedIn for insights.
Technical preparation
Master Field Connect administration and features.,Practice Microsoft 365 administration tasks.,Familiarize with Spectrum ERP basics.,Prepare for connectivity troubleshooting scenarios.
Behavioral questions
Describe a complex integration challenge.,How do you handle user support issues?,How do you prioritize competing tasks?,Describe working with distributed teams.
Frequently asked questions
- What are the primary responsibilities of a Field Connect Administrator at Kelvin Group?
- The Field Connect Administrator at Kelvin Group is responsible for managing the Field Connect platform, including user accounts, permissions, and integrations with the Spectrum ERP system. They also troubleshoot issues, coordinate with vendors, and support the integration of new companies.
- What experience is required for the Field Connect Administrator role at Kelvin Group?
- Candidates need experience administering the FieldConnect field service management tool, 3+ years of IT support or systems administration, and strong knowledge of Microsoft 365 Administration. Excellent communication and troubleshooting skills are also essential.
- Does the Field Connect Administrator position involve travel?
- Yes, the Field Connect Administrator role requires occasional travel within the U.S. for integration or support trips to various company locations.
- What kind of benefits does Kelvin Group offer to Field Connect Administrators?
- Kelvin Group offers comprehensive benefits including medical, dental, vision coverage from day one, FSA, HSA, life insurance, disability insurance, pet insurance, employer-matched 401(k), generous paid time off, and learning & development programs.
- How does Kelvin Group handle the integration of newly acquired companies with the Field Connect platform?
- The Field Connect Administrator plays a key role in supporting the integration of newly acquired companies into Kelvin Group's Field Connect platform, ensuring seamless transitions and system alignment.
- What is the expected salary for a Field Connect Administrator at Kelvin Group?
- While specific salary details are not provided, roles with this level of responsibility in systems administration and IT support typically command a competitive salary, often in the range of $70,000 to $90,000 annually, depending on experience and location.