Help Desk Technician
@ Karsun Solutions

Hybrid
$110,000
Hybrid
Full Time
Posted 1 day ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXX***** @karsunsolutions.com
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Job Details

About Karsun Solutions

Join Karsun Solutions to grow your career with a company transforming possibilities for the US Government. Collaboration drives our community, fostering an environment where diverse team members innovate, learn, and grow.

Summary

The Help Desk Technician provides first-line support to end users working with Business Intelligence tools such as Power BI, Tableau, and Alteryx.

What You'll Do

  • Serve as the first contact for BI tool issues via ticketing, email, or phone.
  • Assist with login, access, permissions, and connectivity issues.
  • Troubleshoot report/dashboard issues and data refresh failures.
  • Document issues, resolutions, and escalation processes.
  • Collaborate with Tier 2/Tier 3 support and BI development teams.
  • Monitor scheduled reports and support new user onboarding.

Required Qualifications

  • Bachelor's Degree in IT or related field and a minimum of 5 years relevant experience.
  • 3-5 years in an IT help desk or technical support role.
  • Familiar with Power BI, Tableau, or Alteryx and basic data visualization concepts.
  • Experience with AI related tools and ticketing systems like ServiceNow or Jira.
  • Strong problem-solving, communication, and customer service skills.
  • Knowledge of Microsoft Office suite.

Preferred Qualifications

  • Experience with building or modifying Power BI or Tableau reports.
  • Familiarity with Alteryx workflows, SQL basics, and cloud-based BI deployments.
  • Exposure to ITIL frameworks and enterprise-scale BI environments.

Things to Know

Karsun Solutions is an equal opportunity employer. All qualified applicants will be considered without regard to disability, veteran status, or other protected statuses.

Salary Range: The role offers a proposed range from $108,000 to $115,000 USD, subject to experience and qualifications.

Clearance: Eligibility to obtain a security clearance is required.

Location: Applicants must reside in one of the specified US states and be authorized to work in the United States permanently.

Key skills/competency

  • Help Desk
  • Technical Support
  • Business Intelligence
  • Power BI
  • Tableau
  • Alteryx
  • Troubleshooting
  • Ticketing Systems
  • Customer Service
  • Documentation
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How to Get Hired at Karsun Solutions

🎯 Tips for Getting Hired

  • Customize your resume: Tailor your experience to help desk skills.
  • Highlight BI experience: Emphasize Power BI, Tableau, or Alteryx proficiency.
  • Showcase troubleshooting skills: Provide examples of problem resolution.
  • Research Karsun Solutions: Understand their mission and work culture.

📝 Interview Preparation Advice

Technical Preparation

Review BI tool basics and usage.
Practice troubleshooting login and access issues.
Study ticketing system workflows like ServiceNow.
Understand data visualization and report errors.

Behavioral Questions

Describe a time you resolved a technical issue.
Explain handling stressful support situations.
Discuss teamwork in problem-solving environments.
Share examples of clear documentation efforts.

Frequently Asked Questions