Admissions Advisor @ Kaplan
Your Application Journey
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Job Details
About Kaplan
For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. As a global company at the intersection of education and technology, Kaplan embraces collaboration, innovation, and creativity to deliver a best-in-class educational experience.
Role Overview: Admissions Advisor
The Admissions Advisor advises and counsels prospective students via phone, email, and chat. The role ensures prospects receive accurate information regarding academic programs, application requirements, and enrollment procedures while upholding the highest levels of customer service.
Key Responsibilities
- Advise students through the admissions process and collect required documents.
- Conduct interviews and evaluate prospective students based on needs and qualifications.
- Provide verifiable information to help applicants make informed decisions.
- Comply with all corporate, state, and federal admissions policies.
- Maintain continual contact and high customer service standards throughout the process.
- Facilitate communication between Admissions and other departments.
- Keep student records accurate and up-to-date.
- Participate in self-improvement and career development programs.
- Perform additional duties as assigned by management.
Minimum Qualifications
- Bachelor's Degree
- Experience in Sales, Admissions, Call Center or Customer Service
- Outbound call center experience preferred
- Excellent organizational and communication skills
- Ability to work in a fast-paced, metrics-driven environment
- Flexible schedule including some evenings/weekends
Total Rewards & Benefits
Kaplan offers remote work opportunities, a competitive salary grade, a comprehensive benefits package including retirement plans, tuition assistance, health benefits starting day one, generous paid time off, and additional perks. Kaplan is committed to diversity and inclusion and provides a supportive work environment.
Key Skills/Competency
- Admissions
- Customer Service
- Counseling
- Communication
- Sales
- Integrity
- Regulatory Compliance
- Teamwork
- Organizational Skills
- Adaptability
How to Get Hired at Kaplan
🎯 Tips for Getting Hired
- Research Kaplan's culture: Understand their educational and tech innovation focus.
- Customize your resume: Highlight admissions and customer service skills.
- Tailor your cover letter: Address fast-paced environments and adaptability.
- Prepare for behavioral questions: Emphasize integrity and teamwork experiences.