Administration Support - Library

Administration Support - Library at Kaplan

Kaplan offers a max term contract for an Administration Support - Library role, based in Adelaide or Gold Coast, with a flexible hybrid work model balancing home and office. The company values a positive, supportive work environment, offering 26 days of annual leave, including one for your birthday.

Role

Kaplan is seeking a proactive and service-focused Administration Support to join our Library team. This role is central to delivering a positive, student-centred library experience and supporting the smooth day-to-day operations of library services.

Reporting to the Head, Library & Copyright Compliance, you will provide high-quality administrative and operational support while acting as a key point of contact for students and academic staff.

Responsibilities

• Provide comprehensive administrative and operational support to the Library team.
• Coordinate library workflows, activities and internal communications to ensure smooth service delivery.
• Manage the shared library mailbox, triaging and responding to enquiries in a timely and professional manner.
• Collaborate with academic staff and LMS teams to update and maintain subject resources and reading lists in line with library and copyright requirements.
• Deliver high-quality customer service to students and faculty, resolving enquiries or referring matters appropriately.
• Support the maintenance of accurate library records, documentation and processes.
• Contribute to continuous improvement initiatives to enhance the student library experience.
• Foster a positive, inclusive and student-focused team culture aligned with Kaplan’s values.

Requirements

• Demonstrated administrative experience in a busy, service-oriented environment.
• Strong organisational skills with high attention to detail.
• Ability to manage multiple enquiries and competing priorities effectively.
• Excellent written and verbal communication skills.
• Confidence engaging with students, academic staff and professional teams.
• Sound judgement and ability to escalate issues appropriately.
• Proficiency in email systems and standard office technologies.
• Experience in a library, education or student services environment (desirable but not essential).

About Us

Kaplan Australia is one of the world's leading providers of lifelong education, helping over one million students around the globe achieve their educational and career goals each year. While we provide a broad array of educational offerings through our programs, our commitment to providing unrivalled quality and great learning outcomes is consistent in each of our businesses.

Kaplan Australia has been recognised as an Inclusive Employer by Diversity Council Australia. We pride ourselves on being a kind and inclusive organisation that is reflective of our diverse student group across Kaplan Business School, Kaplan Professional and our Pathways Colleges, and truly value the richness and experience of our diverse team. We will use this momentum to continue to enhance our equity, diversity, and inclusiveness.

Background-Check Notice & Declaration

Kaplan and many of its major clients operate in highly regulated environments. This requires us to be proactive and diligent in relation to personnel background checks and to undertake thorough vetting of candidates for roles of this nature. To enable Kaplan to assess a candidate’s suitability for this role, each candidate will be required to answer pre-screening questions, and, if you receive a conditional offer of employment, you will be required to undertake the relevant background checks (unless Kaplan determines otherwise). These checks may include one or more of the following: verification of identity, working rights, criminal history, qualifications, and working with children clearance. If you are shortlisted, Kaplan will advise you which checks are required for this role and explain how you will undertake the checks. Kaplan is committed to handling your personal information appropriately. Please see the Privacy Policy at Kaplan.edu.au for information about how Kaplan may handle your personal information in connection with this application process.

Key skills/competency

• Administrative Support
• Library Services
• Customer Service Excellence
• Communication Skills
• Organisational Proficiency
• Attention to Detail
• Workflow Coordination
• Record Keeping & Documentation
• Office Technologies
• Copyright Awareness